This weekend's (early) update brought many features and bug-fixes to Zendesk.

• New ticket type: task. Tasks allow you to add a due date to a ticket. Change type to task to configure due date. Two new (inactive) task related views added to your help desk. Due dates available for business rules.
  
• Forum administration has been moved to the "Admin" tab.
• Restrict forums to certain organizations.
  
• Group-organization connection. Assign incoming organization requests to a default agent group.
• RSS feeds per ticket basis and per organization. Also from the end-user web site.
  
• Stopwords filtered from autosuggested tags. Alas no more "in" or "and" suggestions.
• End-users can set tickets to solved themselves.
  
• User notes and organization notes. Let agents scribble shared notes on end-users and organizations from the context of a ticket.
  
• Easier access to personal settings. From the HOME tab.
  
• Full html email template access (including header and footer tags).
  
• Lots of UI streamlining and minor bugfixes.
  

As always we appreciate your comments and feedback.

Love your help desk.