Yesterday we performed a maintenance update that also introduced a number of minor new feautures.

Now you can set up customer managers, or rather provide individual end-users with read-access to all tickets from that end-user's organization. Previously you could set up an organization as "shared" meaning that everybody could read everybody's tickets in that organization. But now you can employ that right on an individual user basis on the Edit User page. The feature is designed for managers in customer organizations that need an overview of all tickets sent to the support provider.

The "Forums" menu on the Home page can now be renamed to e.g. Knowledge Base, Q&A, Community, Solutions or whatever suits your usage. Go to ACCOUNT - Personalize your help desk - Forum naming. Alternate naming will only have an effect on the Home page.

The background color in the right-hand side bar can now also be customized along with the page header and page background color. Do it gently as the side bar both contains white and black text.

Attachments to ticket updates are now included in all email notifications. Not as embedded attachments, but as direct links.

Besides these changes you will experience UI enhancements here and there, as part of our constant usability improvement process.

As always comments are more than welcome.