In preparation for next weekend's update that will bring extensions to custom fields, improvements to the remote authentication procedure and some API refinements, we have put together a list of fixes and new features that have been added silently the last month or two:

• The favicon can be customized.
  
• New field available for table views: "Latest update by type", returns either agent or end-user.
  
• "Updater" added as condition role for business rules.
  
• "Description contains" full-text search condition added to business rules.
  
• Closed tickets can be deleted by admin.
  
• Deleting tickets restricted to admins.
  
• Ticket views can show 15 or 30 tickets per page.
  
• New setting for end-users' access to resetting own password.
  
• Admin can set end-users' password (also via REST)
  
• Solo plan now without end-user limit (and with branding)
  
• Fix to cc recipients' access to attachments.
  
• Token based attachment download (no login required).
  
• Agents can be restricted to private-only comments.
  
• Agent comments via email can be defaulted to private.
  
• Fix to tag-based reports.
• Total ticket count part of paginated REST views.

Comments and questions are as always welcome. Stay tuned for more updates this coming weekend.