Forums / Troubleshooting / Forum Search not working
Forum Search not working
Submitted Feb 13 by Jonathan Yeomans
Hi,
I have created forum solution entires for tickets. However the forum search does not find these entries. In fact the forum serach facility doesn't seem to work at all. Is there somtehing that I am doing wrong?
Comments
Hi Jonathan,
Could you give an example of a failing search please? For example, if I search for "somtehing" (I abused your typo to ensure I could find your entry), your entry comes up. What search string do you use?
Br,
Morten
A quick extra note - after submitting a post or ticket, be aware that it may take a few minutes until this extra data makes it to the search index. So if you search straight after adding content, it may not show up immediatly.
Hi Please can you sort the list returned by the search alphabetically.
Thanks,
Kathy
I'm having the same issue as Jonathan Yeomans, I created a forum solution and tag it accordingly. Let's say I have a Returns section in the forum, e.g. enter returns in the search field, click search button get "ZERO" results in the search. I should also note that its been 3 days since I created the solution and you would think its index by now?
Same problem for me. Search fails to return any results when searching forum for solution entered 12 hours ago. I have tried using a variety of strings specific to the solution in question. I am impressed with this product but the search function is crucial to my use of the product. Any suggestions?
When search fails to return the data you expect, it's most likely just the index that needs an update. This rarely happens, and when it does, it's a consequence of a recent Zendesk application update. Should you run into this, please drop us a line at support@zendesk.com and we can fix it right away (like we did for Stan in this case).
It should never take hours for data to make it to the index, currently we reindex a few times an hour, which will improve quite some in the near future. So again, please do not hestitate to send us an email if you're having problems with search.