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Working in multiple tabs

Submitted Jun 30 by Kurt S.

Is there anything that should prevent me from working on multiple tickets in multiple tabs? I can't find the exact steps to reproduce, but periodically, something like this happens:

-Open ticket 1 in tab A (by clicking on a link in a view)

-Open ticket 2 in tab B

-Save ticket 1

-Tab A is redirected to ticket 2 (instead of the view)

It seems like the app is storing which item I last viewed on the server somewhere, and using that data to incorrectly redirect me after an edit.

 

 

Comments

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Alexander Aghassipour
Zendesk support

Kurt,

This is unexpected behaviour, which we can't reproduce. Zendesk is storing the latest view you were visiting, and return to this when you create/update a ticket. It should never redirect back to a ticket. What OS/browser are you using? Thanks.

Jul-18 2008 at 19:24.
 
 
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