Forums / Feature requests / Custom Favicons
Custom Favicons
Submitted Jul 03 by Ana Nelson
It would be nice to be able to upload a custom favicon.
Comments
+1 vote on this one from me.
+1, even an auto-munged version of the header logo would be fine by me. But, ideally, a third "upload" field on the personalize page.
+1 on this for me as well.
Custom favicon upload is now available. Look for it in "Account" => "Personalize your help desk".
Wow, that was fast. Bravo! Now, not to be picky, but would it be possible to supply the option of uploading a ICO file instead of requiring a GIF?
Hi Nathan,
Initially, I wanted to support an ICO. But it's not a standardized file format in the same sense as JPG, GIF and PNG, meaning that when a browser submits an ICO file to us, we do not always get a qualified mime type sent along with the file. This makes processing difficult and error prone. So the options were:
1. Make a file upload for ICO files and have our users create the ICO file elsewhere and don't do any processing (resizing)
2. Allow users to upload a standard image file and process it without getting in their way
3. Build a mechanism that detects if the upload is an ICO by file name inspection and if so, do nothing, otherwise process.
In order to move fast on this, I went for 2. It's the least error prone method of the three in my opinion, it could be done quickly using our existing upload functionality and I think the end user experience is good as people are more likely to have a logo at hand, than an ICO.
Br,
Morten