Hi Cory,

I've just now released some iPhone specific views to our staging environment, ETA production 1 week. We also have a native app in the works, this is a bit more of a toy which can notify you of assigned tickets.

What features in particular would you like covered in an iPhone app? We currently list views and have the ability to view a ticket and support basic updates. What would be interesting for you to have for field agents?

Br,

Morten

I haven't put too much thought into it.  I know that using the web interface on the iPhone is only good for emergencies given the layout.  It would be great if there was a Zendesk (meaning quality, not similarity) app for the iPhone that let you update any of the ticket properties and allowed you to see your different views.

I can share what we have so far. You can create a ticket, navigate views and update existing tickets. We handle the most vital subset of what's possible in the web-app.

Excellent - looks good and will be a welcome.

For the field, the ability to assign tickets and undertake some responses would be top of the list.

Attachments? Would attachments be able to open - iphone 2.0 now support

What about macro? They could be really leveraged within the field agent context.

How about searching? Could be really useful for the field agents to be able to gain access to the overall Zendesk instance 'knowledge base'

Good points, Graham.

In our first version, you'll be able to assign tickets, to comment (public/private) and to change status. And all your views will be present.
We are not sure about attachments yet. Macros and search will probably not be in the first version, but will follow suit.

Hi Alexander.

This looks great! How long until I get to load the app onto my iPhone?

Mike

Hi Mike,

The web pages shown above will go into production this weekend. The native app will come a few weeks later.

Br,

Morten

Trying it out now on the iPhone I just got -- looks great! Not sure where these stand on the priority list, but the two things I'd like to see added are:

1. The Recently Updated Tickets view -- very important for me as a manager of people who are assigned tickets and would keep me from having to check email + ZD to see updates from clients to me

2. The Custom Fields available on the Assign / Create Ticket screen.  Since adding "billable / non-billable" and "estimated effort in hours" fields recently those have become an essential part of my workflow.

Keep up the great work -- ZenDesk has and continues to improve the way my company works and services its customers!!

I would like for our end-users to be able to open tickets, make comments, and view updates.  Our sales and executive teams use iPhones.

Regards,

Jeff

Any idea when this will hit the App Store. I just deployed ZenDesk to my organization and I've got 5 agents with iPhones. Sure would come in handy ;-)