Forums / Feature requests / Ability to use custom fie...
Ability to use custom fields in a macro
Submitted Aug 05 by Maurice Ades
It would be nice if we could set custom fields in a macro. Thanks.
Comments
Alexander Aghassipour
Zendesk support
Maurice,
You can set custom ticket fields via a macro through tags. This works, as the current ticket custom fields are "taggers". I.e. the custom field dropdown value is converted to a tag and added to the ticket. Thus, adding a tag corresponding to the custom field value, set the custom field.
Aug-06 2008 at 00:51.