I am new to Zendesk but I think it's amazing so far.  We would love to be able to use the Ticket Types to identify Feature Requests.

I know we can post a ticket to the Feature request forum but then we loose the automatic ticket numbering that you get when a ticket is created.

Ideally we would like to track the Ticket #/Case # for a feature request so when we work on it we know which ones we completed and which ones are still open.

Any ideas or thoughts on this?

Thanks!