Forums / Feature requests / Views and enhancements fo...
Views and enhancements for End Users
Submitted Aug 10 by jo
My clients do submit quite a few tickets. They mainly use email to manage all the issues. But one way to get them more involved is if they logged into the portal and saw a list of all their tickets, there were some enhancements that would entice them to do so:
Some ideas:
- When agents hover over a ticket, there is a hover window that shows the content of that ticket. When I tried this logged in as an end-user, I did not get this effect. I think end-users will like this too and not have to click into the ticket to view some of the details.
- It would be nice if end-users had 3 to 5 views that they can customize on their own.
- And they could export those views via CSV :)
Thanks!
Comments
I agree, there are quite a number of features available to Agents that are not offered to end-users. These would enable end-users to get more value out of the data they have inputted!
I recognise that it's a Zendesk theme to make the user experience as simple and clean as possible, I agree that too many 'features' can get in the way of this experinece. However, believe it should be a choice. This can be achieved in a number of ways & levels. Basic & Advanced switches, even personalization. These capabilities could even be controlled by the Admins on an Orgnaization by organization basis.