If you have a network monitoring tool sending alerts to your help desk you probably don’t want it to receive notification emails back when tickets are received, updated or solved.

There’s two ways of discarding notifications for this purpose:

1. Create an organization specifically for your monitoring system-user (and other users that shouldn’t receive automatic notifications). Then edit your triggers to check for organization before sending notifications.

2. Let this monitoring system (and other similar systems) use an alternate support email address. E.g. alerts@accountname.zendesk.com. Then edit your triggers to check for which address the request was sent to before sending notifications.

You will probably need to edit most of your triggers (and automations). But that should be straight-forward. Likewise you can create custom views for alerts only.

Feel free to contact Zendesk support for help setting up your triggers and automations.