Forums / Tips & Tricks / Scheduling recurring tick...
Scheduling recurring tickets in Zendesk
Submitted Jul 18 by Morten Primdahl
If you would like Zendesk to automatically generate a ticket for you at specified intervals, e.g. a monthly "run billings" reminder ticket, here's a way to do it.
1. Create a suitable GMail account, e.g. company.task.scheduler@gmail.com
2. Add this "system user" to your Zendesk account as an end user and setup the appropriate triggers to accommodate this user as explained here: https://support.zendesk.com/forums/3199/entries...
3. Using the GMail calendar, create a recurring event
4. Define that calendar should send you an email reminder of this event
5. Configure your GMail account to forward emails to eg. tasks@company.zendesk.com (or whatever inbound address you decided for in step 2). Use a filter for this, such that only emails from calendar-notification@google.com get forwarded to your Zendesk account.
Comments
Another way of doing this would be to use one of the many calendar-to-email schedulers. A popular one is http://www.iwantsandy.com.
Hi,
Tried doing as per your instructions. The problem I have is that when I try to forward the email from the GMail account using either filters or all email forwarding, the email that is sent is still from the calendar_notification@google.com address (in the To: field). This is then rejected from Zendesk as it is not from a valid users account.
Any ideas?