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More Widget Documentation

Submitted Mar 31 by Mikkel A Svane

Please visit the developer section to access the updated API documentation, including more information on widgets.

 

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Erik Vold

Is it possible to get custom field data from place holders, for widgets on the main ticket detail page? For standard ticket data I can use {{ticket.id}} for example, but is there some way of accessing custom data using a similar place holder?

Oct-22 2008 at 22:06.
 
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Erik Vold

Another question:

Every request I make to the /proxy.js is returned as json, even when the resource is xml, and it appears as though the json is incorrectly encoded when I request a list of message cageories from basecamp..So I'm wondering is there some way to get the raw xml to be returned from the /proxy.js ?

Oct-23 2008 at 20:53.
 
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Alexander Aghassipour
Zendesk support

Custom field placeholders are in the form:

{{ticket.ticket_field_ID}}

E.g. {{ticket.ticket_field_123}}. The ID is available when you edit the ticket field. I will update the documentation, thanks.

As for json - it should return the correct json. What error are you seeing?

Oct-24 2008 at 14:43.
 
 
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