The REPORTS tab is only available for users with a specific "Report viewer" user role.

The current reporting engine will be replaced early 2008. As for now eight different reports can be displayed:

• Activity today
  The report displays the number of new and solved tickets today, compared against an average for a specified period.
  
• Working tickets by priority
  This report shows you how many working (a.k.a. new, open or pending) tickets you have as of right now, distributed by priority, including those without a set priority.
• Working tickets by group
  This report shows you how your working (a.k.a. new, open or pending) tickets are distributed amongst the groups in your help desk. And how many tickets haven’t been assigned to a group.
• Development
  This report displays your ability to handle the tickets you receive over a period. It shows you how many new tickets have been created (new and reopened) and closed (solved) each day over a period and what backlog that have generated.
• Solved tickets by priority
  The report displays how fast you solve your tickets over a period according to priority
• Benchmark
  This report displays how you perform compared to other Zendesk clients and to an industry target.
• Ticket handling
  The total amount of tickets handled in a period and a break-down of the working tickets’ status.
• SLA compliance
  This graph displays your SLA compliance for a specific period, provided that you already have defined one or more SLA service targets.

All reports are displayed for a configurable time period and for individual ticket types. Each report displays a graph and an accompanying data table.