Zendesk Chat's Data Deletion Policy Follow

Zendesk Chat’s Data Deletion Policy describes how Subscriber’s Service Data is deleted when an account is canceled.

Account Cancellation or Termination

Ninety (90) days after your Zendesk Chat account is canceled or terminated, an automated process will begin that permanently deletes your structured Service Data within the Zendesk Chat Service in accordance with the timelines set forth in the tables below. Once begun, this process cannot be reversed and Service Data will be permanently deleted.

Data Deletion Timeline for Structured Service Data

Structured Zendesk Chat Service Data is identifiable data in your Account such as chats, triggers, shortcuts and account settings.

The following table details types of Structured Zendesk Chat Service Data and associated timelines for deletion once the deletion process has started:

Type Timeline for Deletion (after deletion process begins) for Cancellation or Termination
Accounts Data N/A
Agent Data 120 days
Department Data 120 days
Tags 120 days
Shortcuts 120 days
Bans 120 days
Triggers 120 days
Analytics 120 days

Data Deletion Timeline For Unstructured Service Data

Unstructured Service Data includes Service Data that, for example, is maintained in backups, logs and search indices; and, is not subject to the data deletion processes described above. However, Zendesk Chat maintains automated processes to delete Unstructured Service Data. 

The following table details types of Unstructured Zendesk Chat Service Data and associated timelines for deletion once the deletion process has started:

Type

Timeline for Deletion (after deletion process begins) for Cancellation or Termination

Backups

90 days

Logs

180 days

Emails

90 days

Search Indices

90 days

 

Exclusions to this Policy

The policy does not apply to other Services managed and hosted by third parties and the Service Data you enter into these Other Services (as defined in our Terms of Service).

Limitations of this Data Deletion Policy

This policy is applicable only to the specific Service Data described above. As described in greater detail in our Privacy Policy, Zendesk Chat collects certain information from its subscribers, such as: the names and email addresses of Agents; billing address; and other information which may be used for billing, business analytics, marketing, and notification purposes.

Zendesk Chat also retains an audit log for each Account so a history of Account deletion can be accessed if necessary. The deletion procedures in this policy do not apply to this information, which is maintained by Zendesk Chat in accordance with its Privacy Policy.  Similarly, Zendesk Chat collects and retains Usage Data (as defined in our Privacy Policy), other metadata and statistical information concerning the use of the Zendesk Chat Service which are not subject to the deletion procedures in this policy and may be retained by Zendesk Chat.

Expedited Service Data Deletion

If you have terminated your Account and want your Structured Service Data to be deleted earlier than the timeline defined in this policy, you can request that the deletion process be started immediately. If your Zendesk Chat account has been terminated or canceled, contact Zendesk Chat's customer service team to request expedited Service Data deletion.

 

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