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PlannedDoneNot planned

HTML in Ticket

Chris Vacek
suggested this on March 03, 2010 12:34

A helpful feature would be the ability to use html in ticket replies.  My company for example, handles return exchanges using a downloadable .pdf.   It looks a lot better to have a hyper link titled return exchange form or something similar that downloads the item when the user clicks instead of a long messy url.

 

Thanks,

 

Comments

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Jake Holman
Product Manager

It's something we're planning on doing, but we would like to see a few other changes first - I think we'll eventually have the ability to include some HTML formatting in Tickets - although full HTML will likely only be reserved to forums. 

In the meantime, might I suggest a URL shortener?

Jake Holman
Zendesk

March 09, 2010 13:39
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Andy Thorpe

Any news on an eta for a wysiwyg for tickets?

August 19, 2010 07:51
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fortran01
cascadeo

+1

September 11, 2010 08:59
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Jake Holman
Product Manager

There's no ETA on this at the moment.

September 13, 2010 02:49
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Rich Coleman

+1

September 29, 2010 07:53
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Shelly Morris

+1

October 06, 2010 11:11
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Mcheater

+1

November 03, 2010 09:37
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Anthony Constantino

+1 We'd love the ability to at least use html links in emails rather than having to show the full URL. 

November 04, 2010 21:31
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Rich Coleman

@Anthony - at the very least AND moving attachment links to the top of the page: https://support.zendesk.com/entries/207267-move-attachment-list-in-...

November 05, 2010 06:10
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Søren Christensen
wattoo

+1

November 11, 2010 02:54
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Rupert Pessl
easymobiz

+1

November 19, 2010 04:43
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Richard Cross

I'm seeing some work (<strong></strong>)in trigger email text, would be good to add to signatures as well... +1

November 24, 2010 10:53
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Jake Holman
Product Manager

@richard: signatures are possible today, check out https://support.zendesk.com/entries/230760-agent-signatures-latest-...

November 24, 2010 11:05
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Richard Cross

Hi Jake... I've done the signature, but any html code I put in isn't being parsed, it just sees it as text, whereas it does work in email text for triggers...

November 24, 2010 11:14
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William Naylor
thedatabank

+1   For getting rid of messy links.

December 03, 2010 12:24
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Mary Ann

We on the StumbleUpon Ads team have been using Zendesk for about 20 hours now ;-) and would like to give this feature a +1 also.  Probably half of our incoming support request emails are messages added at the top of a forwarded email that we originally sent to the advertiser (ad approval notice, ad decline notice, out-of-funds notice, etc.)  All of these messages include HTML, and they all look pretty bad when appearing at the bottom of a Zendesk ticket.

December 09, 2010 14:19
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Ophir Ronen
cascadeo

+1

 

We use zd to track client events via our Zenoss NMS. We would love to have our NOC add html links to the Zenoss events in the ZD tickets.

December 10, 2010 20:25
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A Watson
fundnet

This is a valuable enhancement.   Would like to see it soon.   We have hyperlinks / anchor tags we'd like to use and they are not visually appealing displaying as a long url with several url variables.

Hope you can do this soon.

December 14, 2010 11:58
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Josh

Likewise.  We could really use this feature to have welcome messages we can track replies to in Zendesk, but want them to look a bit more polished. It would solve the "why can't we add attachments in macros" problem elegantly as well.

February 08, 2011 16:12
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Jamie
techtorium47

+1, this would solve so many issues I am having right now.

April 11, 2011 05:06
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Mikiy
vmwareg11n

It's what is required for a clean transfer from other issue repositories (mine is github for example). It would ease decisions to make zendesk a central support system and as such should be placed high on your list...

May 05, 2011 16:19
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Viacheslav Tikhomirov
Служба поддержки ФотоСтраны

+1

July 11, 2011 06:04
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Jeff

Has this been implemented or is there an ETA? It's nice to see that this is "Planned" but it's been 16 months since this thread started. Hope to see it soon. Thank you.

July 13, 2011 12:43
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Jake Holman
Product Manager

Sorry, there's two very similar threads, and I'm more active in the other thread. 

To avoid confusion, I'm going to close out comments on this one, and ask people to please join the conversation over at: https://support.zendesk.com/entries/14098-formatted-text-in-tickets...

July 13, 2011 13:03
Topic is closed for comments