Forums/Community/Zendesk API

Answered

Ruby gem wrapper for Zendesk REST API

Peter Ericson
asked this on March 11, 2010 10:10

Hey all

We could not find a gem to use in our rails environment and we needed to interact with the Zendesk REST API from http://upsido.com to Zendesk. By creating tickets from our RubyOnRails environment etc..

So here it is the Ruby wrapper for Zendesk REST API

 

Source: http://github.com/pgericson/zendesk-api

Documentation: http://github.com/pgericson/zendesk-api

Quick install: gem install zendesk-api

 

Its not perfect yet but hopefully the zendesk community will contribute and enhance it.

 

current version 0.2.0

 

 

Comments

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Steven Yan
Product Manager

Great stuff Peter!  Thanks for your contribution to integration with Zendesk.

March 22, 2010 23:58
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Robertg

There are a few on Github. This seems the most promising

https://github.com/deepthawtz/zendesk_client

Given the copyright notice, is that developed by a Zendesk employee?

I'm a little surprised Zendesk doesn't provide clients for popular languages.

February 20, 2012 22:33
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TJ Baker
joomlashack

Thanks for the link Robert!  

Just getting going with a Ruby web app we want to integrate with ZD support via the API.  This looks good! 

April 20, 2012 00:22
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Steven Yan
Product Manager

I should also let you know that we are working on an official Ruby REST client as part of API v2, which we'll be releasing shortly.  The Ruby REST client will come soon after.

April 20, 2012 21:25
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TJ Baker
joomlashack

Awesome Steven, thank you for the info!

I know it's an impossible question, but have to ask anyways .... any rough time frame you can communicate for what 'soon' might be? :)

April 20, 2012 21:51
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Steven Yan
Product Manager

Hi TJ, API v2 will be in the coming week.  I don't have an ETA on the Ruby REST client.

April 22, 2012 15:43
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TJ Baker
joomlashack

Wow, that's awesome on v2!!  Is it too late to put in a request for integration?

Would be fantastic to be able to interact with the voting for idea forums via the API :)  Will that be included, or can it be?

Would like to use native Zendesk to present a 'Uervoice' like suggestion / voting option from our site :)

Cheers

April 22, 2012 17:43
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Steven Yan
Product Manager
Check Answer

Hi TJ, we'll be opening up an API forum for you to make requests like this.  Stay tuned...

April 22, 2012 18:56
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TJ Baker
joomlashack
Fantastic! Thanks Steven! Cheers
April 22, 2012 20:11
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Steven Yan
Product Manager
Check Answer

Hi everyone, we've released a new Ruby client here:

http://developer.zendesk.com/introduction.html#api-clients

https://github.com/zendesk/zendesk_api_client_rb

 

Please check it out and let us know your feedback!

May 01, 2012 13:24
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TJ Baker
joomlashack

This is AWESOME!

Thanks Steven! 

May 01, 2012 13:26
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Verdi Erel Ergün

Great timing!

June 13, 2012 17:07
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Verdi Erel Ergün

Where can integrators retrieve support for the gem?

June 14, 2012 08:13