Forums/Community/Product Feedback

PlannedDoneNot planned

Users can belong to multiple Organizations

Goble Administrator
suggested this on October 16, 2008 16:44

I would like for anyone, even those that are not Agents, to be able to belong to multiple organizations.  This would allow me to (at a minimum) assign members of certain organizations, such as Creative, Sales, Production, etc., to a Disaster Recovery organization.  Then, I could give them access to a Disaster Recovery Forum, which contains more sensitive discussions and resources.

 

Comments

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Clifton

Yeah, this is important.

October 16, 2008 20:18
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Matthew Bryan

I would like this feature too. I have multiple offices that sometimes have common members.

October 21, 2008 19:55
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Asser Traberg Smidt

This would be a good feature.

I am looking for a way to restrict certain forums to multiple organizations (instead of one specific org.), and I think the requested feature would be a workaround for this (or a solution).

November 27, 2008 06:55
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Chris Thulin

I have the same issue- "multiple offices that sometimes have  common members".   I would be very excited to see this feature add.

December 06, 2008 21:23
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Andy Wright
University of Pittsburgh

This is definitely something that my team would use.  I've actually checked to see if this has become available, with each update... ;)

December 08, 2008 14:12
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Adam Blomberg

This would be a good feature indeed. For our needs, the feature described by Asser would be even better -- an ability to group several organizations, and to rextrict access to forums based on groups as well as single (or multiple) organizations. In our case, we would then be able to create groups for client organizations, partner organizations, etc.

December 10, 2008 05:48
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Graham Robson
Coherence Design

Yes - I could see Groups working with permissions & derivered/inherited ownership working.

December 10, 2008 09:47
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Paul Keck

I believe this would also take care of my problems outlined here:

https://support.zendesk.com/forums/1848/entries/17041

groups of end users could then be placed in separate organizations named something like "organization-group"

Thanks.

January 02, 2009 14:45
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Matt Horning

I could use this too.

January 21, 2009 02:15
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Monty Williams

I really need this to organize my forums. My customers are put into shared organization named after their company. I have no way currently to make a forum visible to say all manufacturing vertical customers, and another visible to all shipping vertical customers. If end-users could belong to more than one organization, I could control forum visibility quite easily.

March 24, 2009 09:58
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Jeff McDonald

This would be very helpful.

March 24, 2009 16:22
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Mark Rothfield

This would add tremendous value to us

March 24, 2009 19:01
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Jay

Yep, would be very useful, particularly in the form mentioned above about organisation-groups.

April 09, 2009 01:14
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Martin G

+1 :)

April 09, 2009 08:14
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drevange

MultipleOrganizations ++

April 09, 2009 14:28
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Kristin

We'd really love this too -- but I'd like to see end-user groups that can exist separately from organizations (NOT in the org-group format discussed above). What I need to do is to be able to identify everyone with administrative privileges in every client organization, and place them all in an admin-only group so that they could have access to an admin-only forum, help pages, etc.

 

Regardless of details, I say pretty please +++++ to the entire idea :o)

May 29, 2009 11:00
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stephen Rhyne

Yeah, this seams like a very important feature :)

June 03, 2009 18:46
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James Aviani

Yes, this is a very important feature.

August 05, 2009 15:41
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Jon
LogMeIn Rescue Beta

agree

September 24, 2009 05:21
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Jmorgan
hyperx

We also need this feature. We have requesters who belong to more than one organization. A related feature that we need is to be able to assign an organization to a ticket. Sometimes we create tickets on behalf of our users organization but we don't want to assign a specific person from that organization as the requester on the ticket. Consequently we have orphaned tickets or tickets assigned to the wrong organization.

Just as a general comment, I think it would be really helpful if for each feature request added to this forum (at least the first post) a Zendesk representative would respond with comments and a priority for the request (Urgent, High, Normal, Low). This thread was started nearly a year ago, has had many "me too" posts but for all we know has never been looked at by Zendesk staff. It would just be nice to know that important requests are not just being ignored.

September 29, 2009 18:23
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Jan Formanek

We would also like to see this feature to help us to partition the issue pool into chunks that only certain (overlapping) groups of people can see.

October 20, 2009 06:11
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Shawn Collenburg
Project C Beta Testers

Also needed. I'd like to be able to partition not just tickets but forums by product line, not just customer. Being able to join folks into multiple orgs would let me do this.

October 21, 2009 12:49
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Sherman Dickman
Postbox

+1, thanks for listening.

October 29, 2009 13:33
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Arnie Cowan

This would be useful to us as well.

November 15, 2009 16:41
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Will Sharp

The ability to assign users to more than one organization would be very useful to our team as well!

I also second this comment from Jmorgan above:

Just as a general comment, I think it would be really helpful if for each feature request added to this forum (at least the first post) a Zendesk representative would respond with comments and a priority for the request (Urgent, High, Normal, Low). This thread was started nearly a year ago, has had many "me too" posts but for all we know has never been looked at by Zendesk staff. It would just be nice to know that important requests are not just being ignored.

December 07, 2009 13:05
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Marcos Wright Kuhns

Would also be extrememly useful to our company. +1

Re: Will Sharp's suggestion. How about Zendesk start using UserVoice.com?

December 18, 2009 06:18
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Ophir Ronen
cascadeo

Same with us. +1

January 15, 2010 09:15
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Amy Au-Yeung
Zendesk

Hey guys,

Sorry for the delay, and thanks for the overwhelming responses -- we heard you! :)

Let me talk to the team about this and see what they can do.  Will keep you all posted

Thanks again for your feedback! Appreciate it :)

-amy

Zendesk Support

January 20, 2010 02:07
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Corey Ganser
mindtouch

I can see that there is already support for this, but I'd like to note my support for this too along with support for having multiple organizations in a group.

March 03, 2010 09:26
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Adria Richards

Corey,

Are you saying you would like a group to be tied to multiple organizations?

If so, that is possible now with Zendesk.

When you got to the Organizations link (Manage > People > Organizations)

You can edit the organization and select "Map organization to group" thus mapping several organizations to the same group.

 

In the weekly, "Zendesk 101" webinar, I talk about how this could be useful if several customers use Macs at their offices and there is a specific "Mac support" group.

 

Does that answer your question?

March 03, 2010 09:53
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Corey Ganser
mindtouch

Sorry...I meant that it would be great to have multiple organizations in a group.  An example is with the SLA to be able to apply an SLA rule to a group of organizations as opposed to a single organization.  

March 03, 2010 09:57
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Charles Ryan

I would like to add my vote.  I have clusters of distinct customers who all operate through a single contact.  I need to have a distinct organization for each actual customer, but then have  that single contact be a member of each of those organizations.  So multiple organizations per user please.

 

March 22, 2010 12:04
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Bill Sapp

+1

April 05, 2010 22:54
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Jamie Pears
romaxtech

+1

April 06, 2010 04:10
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Nate Ragan
Zendesk for iPad Beta

please, please! we would like to use the forums for providing beta testing feedback for a couple of projects and while we want to restrict access to these forums independently, we would like to have certain customers be a part of both forums.

April 13, 2010 08:17
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Paul Bicknell IV
sapsaas

I asked for the very same feature here: https://support.zendesk.com/entries/56009 

PLEASE make it so!

April 23, 2010 09:27
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KP

Agreed. We have many end-users who either are tied to multiple organizations or jump around a lot and have their hands in multiple projects. Requiring them to have separate logins and user records for each Organization association is redundant. We'd love to be able to associate them with multiple organizations and allow restricting them to either only their tickets or all of the organization's tickets per association. We'd also love to be able to tie this into forum restriction as well as initially requested.

thank you zen.

May 24, 2010 15:12
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Scott Stanford

Definitely needed here.  I have end users who are also the resident safety officers for our product, so it would be good for them to have both organizations: "Their Company" and "Product X Safety Officers."

June 03, 2010 13:38
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Jake Holman
Product Manager

Hello!

It looks like this topic has gotten a fair amount of cross-suggestions going on. Half seem to want this simply because they want to be able to have multiple Organizations accessing Forums, yet the other half have the 'some end-users can belong to more companies'. 

Both of which are of course very valid use cases. 

But I'd like to get more of an understanding of which one is more important to you. As I see it at the moment, there's confusion in this topic.

June 10, 2010 04:09
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Charles Ryan

I have both needs.  We want to migrate our current forums fully to Zendesk.  Unfortunately, we do have specific rules setup currently where people can only access certain different forums based on group membership so people need to be able to be members of multiple groups.

 

Additionally, I have people submitting tickets for different organizations and I need to be able to assign people to all of those different organizations for proper tracking.

June 10, 2010 06:27
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Jamie Pears
romaxtech

Most important for me:  Giving a limited number (>1) of organisations access to a particular forum. 

Less important: A way of grouping organisations into "High Priority Orgs" and "Low Priority Orgs", and then having different support process triggers for each (obviously we don't want the end-user to see whether they are "High" or "Low", so maybe this is unrelated to this topic).

June 10, 2010 07:19
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Shawn Collenburg
Project C Beta Testers

Jamie - You can do the tiered triggers thing now using tags, you just have to separate it out into two steps:

1) Create a very high level (moved to the top) trigger that will tag tickets (e.g. "TierA", "TierB", "TierC", or just some arbitrary colors / shape codes that don't make it obvious to customers if the happen to see their tier tag). Use the "any of the follow" rule section, and keep adding entries for each relevant org for that tier. Be sure to use a catch-all trigger that runs after the TierA and TierB collections so folks get defaulted to C (Is New / Has None Of Tags)

2) Next set subsequent triggers / automations based on Tier tag

Cheers, Shawn

June 10, 2010 08:20
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Jamie Pears
romaxtech

@Shawn: Great thanks. 

June 10, 2010 08:26
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Will Sharp

Jake -  I would mirror Charles' comment. If I had to rate the importance, having some end-users who can belong to more than one company would be a higher priority for our company.

June 10, 2010 09:20
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Scott Stanford
We could use both, but primarily I need to give some end users visibility into tickets from other organizations. So if they could be members of both, that would be grand.
June 10, 2010 12:39
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Scott Stanford

Also, we have post-docs and interns who, for this purpose, should be considered part of both our company and their university.

June 14, 2010 13:25
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Chris Montone

I want to really advocate for this feature.  I currently assign end-users to different organizations to give them access to different private forums to deliver support for different programs they've purchase and also give different priority and ticket routing.  Being unable to to map a single person to multiple organizations is a huge minus for me and I really can't believe this request is almost 2 years old.

I have to say if this isn't enabled soon we'd have to move from Zendesk as it's critical to our business model and I'd hate that.  I know I'm not a huge client but this doesn't seem like a difficult feature to implement.

June 15, 2010 10:22
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Jake Holman
Product Manager

@Chris: What would assigning end-users to multiple organizations give you compared to being able to have multiple organization restriction per forum? 

June 15, 2010 10:28
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Chris Montone

1) Can you currently give forum access to multiple organization, if so I don't see that feature.

I guess in theory it enables to same thing but give users access to multiple organization is just cleaner to me.

Product A has Forum A restricted by Organization A, Product B has Forum B restricted by Organization B.  Customer 1 buys product A is assigned to Organization A and gets access to Forum A, later customer 1 buys Product B and is also assigned to Organization B and gets access to Forum B.

If it was based only on the forums I'd have to create more organizations, Organization A has access to forum A, Organization B has access to forum B and Organization C has access to forum A&B.  Throw in a third product and I'd need 7 organizations (A,B,C,AB,BC,AC,ABC), and I don't even want to think about 4 or more products.  Then ease of use is out the door and management becomes a nightmare.

This actually leads me to wanting both features.  Multiple organization per person and multiple organizations per forum.

Say I have product C that is really a combination of Product A & B but gives access to some higher level of support.  Product C is assigned to Organization C, Organization C has access to forum A & B but has different ticket handling rules.

To understand where I'm coming from is we are an education based company so we focus on two things, content and support.  We have 4 products with two support levels that would be handled by zendesk and we have sold every combination you can think of and support level 2 includes support level 1.  If this was enabled I can handle all the permissions with only 5 organizations.

June 15, 2010 11:11
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Thiago Lima

How long will take to this feature be available? It was requested TWO years ago.

June 16, 2010 05:38
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Jake Holman
Product Manager

@Chris: Awesome, thanks for the explanation. Would I be correct in thinking you'e currently using Organizations to split out your users - for example, you have an Organization named 'Premium Customers' (for example) so when a customer has paid money for your premium product, they are simply added to this Organization?

@Thiago: Afraid I'm unable to say, this feature request is neither not planned or planned. This is why I'm gathering everyone's use case right now. 

June 16, 2010 05:48
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Andrew Mullins
John Lewis Partnership Finance Solutions

We'd like this feature too please.

We have organizations for different groups of users within one of the divisions of our company, but want two users to be able to access tickets from multiple orgs.

The only way around this at present would seem to be to make them agents, which is far too much power as we don't want them to have access to tickets from other divisions

June 21, 2010 06:07
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Jeff Moyer

+1  ---> Please add the ability to restrict access to one or more organization.

Currently, it appears you can only restrict access to one organization.

June 22, 2010 12:54
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Giedrius

The feature of having one forum for several organization would be very usefull.

June 24, 2010 10:04
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Chris Montone

@jake That's half of it.  It's more like a matrix.  The top row is the program(s) they bought and the left column is the support level they bought it at.  When they buy a higher level of support it also includes the support levels below it.  Every program comes with some level of support.  They can only see the forums for the program(s) they have purchased.  Also we are considering support level exclusive forums as well as different priority for tickets.  So when someone buys Product A at Support Level 2, they need to be a member of both organizations.

I have to say that it's disappointing that this isn't even planned.  Just turning on 1 to many for forums to organizations would be a HUGE plus.  While it may be difficult to manage the organizations in our case it's would no longer be impossible (it can always be improved later).  I can't stress enough how important this is to our business and as the #2 most requested feature I can safely say I'm not alone.  This doesn't seem like a difficult request either which makes it more disappointing.

June 24, 2010 10:30
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Jacob Hiller

I'd like to use this to add different levels.  For example, Regular and PRO to have access to 2 different forums.  That's a little mroe than help desk but that owuld be great!

July 01, 2010 15:39
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Jack Bremer
3B Digital

I'd like this as a few of my clients have multiple companies, and we need to bill them as different companies as appropriate. I'd like to be able to assign a client's tickets, who is in multiple Organizations, to those organizations when I need to distinguish them.

Seeing as we cannot create custom fields specific to a requester or organization, I'm stuck.

July 08, 2010 08:15
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Geoff Flamank
Project C Beta Testers

Yeah, would love to have this functionality as well. Attach End Users as well as Agents to multiple Organizations. We have Sales folks that need to stay on top of their assigned Organizations and just can't do that now.

July 20, 2010 15:23
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Jake Holman
Product Manager

Alrighty, we're looking at trying to implement an elegant solution for both use cases (multiple orgs per user, multiple orgs per forum). 

No details just yet, but as soon as we have something to show you'll certainly see it!

July 22, 2010 05:18
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Will Sharp

Jake - that's GREAT news! Thanks for letting us know.

July 22, 2010 08:50
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Geoff Flamank
Project C Beta Testers

Atta be, Jake! Workin' for us!!

July 22, 2010 09:46
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Rylee Keys

Thanks, Jake. We really need this.

We have individuals who are points of contact for multiple organizations (clients/end-users). For each individual we need to be able to identify the multiple organizations they are affiliated with.

(Also, for each ticket we need to be able to identify which organization the ticket pertains to. While I can use a custom field, I'm wondering if there is a more elegant, link-able approach, as this will make ticket editing/entry easier and facilitate better searching/tracking of tickets.)

July 26, 2010 10:57
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Erik Myhre

+1.  My simple use case is that our service supports both Consumers (end users, the general public) and Enterprises (businesses and companies).  Enterprises (who would be organized into seperate Organizations)  should be able to view forums specific to them that consumers cannot see.

 

This is the first feature I looked for that wasn't there as I begin my evaluation of Zendesk.

July 30, 2010 10:02
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Rosalie Wodecki

We also have clients who work part time in two different organisations.  It isn't just convenient, it's a case of reflecting how those clients work.  Very much look forward to seeing this feature.

August 09, 2010 17:41
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Mario Apitz
unbelievable

I would absolutely appreciate, to let an End-User be member of multiple Organizations in order to view different companies tickets.

For example:

User1 is supervisor of a Holding company. This is the Holding of Comp1 and Comp2 company.
User2 is member of Comp1.
User3 is member of Comp2.

User 2 should only have access to Comp1.
User 3 should only have access to Comp2.
User 1 should have access to all tickets of Comp1 and Comp2.

August 11, 2010 07:02
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Peter Treadaway

My requirements are the same as Mario's.  This feature would be fantastic!

August 14, 2010 11:51
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Anshoo Arora
Zendesk for Blackberry Beta

Any ETA on this?

August 18, 2010 12:04
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Joe Workman

+1

September 09, 2010 17:30
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Carlisia Campos

Please, we are in dire need of this!

 

Any ETA?

September 18, 2010 06:26
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Carlisia Campos

We really need the "multiple orgs per forum"! This is the only way we won't have to keep the same content in separate forums.

 

We need the multiple user per org as well.

September 18, 2010 06:41
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Joshua Haug

+1 ... I have an end-user that I support and he owns multiple separate companies.   It would be helpful for him to be able to view tickets from all of his owned companies without maintaining separate e-mail addresses/logins for each company.    Is that functionality also going to be available (i.e. The same way that a single shared organization shows in the action bar, would it be a drop-down for multiples or something)?

Great product otherwise!  Kudos for the new LogMeIn integration!!

--Josh

September 19, 2010 19:52
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simon
maxnet

+1 or + 263 since we support this number of customer  organizations and growing daily -  We need this feature as we have many 3rd party support  requesters who support  more than one organization.

October 11, 2010 16:28
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Mario Apitz
unbelievable

Is there any ETA? We're in an urgent need for this feature.

October 12, 2010 02:51
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Sally Coleman

Hi, it's been almost 3 months since it was suggested that there may be a solution to this problem.  Please can we have an update on progress, even if it just to say this isn't happening? 

Not being able to allow customers from different organisations to have access to a forum, which is only relevant to the product that they purchase is causing issues. 

If this change isn't happening please let us know- this thread has it's 2nd Birthday tomorrow :-)

 

 

October 15, 2010 09:08
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Mario Apitz
unbelievable

Any comments from Zendesk here? Does anyone from Zendesk read this forum?

October 18, 2010 03:44
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Marcos Wright Kuhns

 

In Zendesk's defense, several of their staff have commented on this ticket. In June 2010 they asked for (and received) clarification about our needs for this feature, saying "This feature request is neither not planned or planned. This is why I'm gathering everyone's use case right now."
Then, in July 2010 they said "Alrighty, we're looking at trying to implement an elegant solution ... No details just yet, but as soon as we have something to show you'll certainly see it!"

In Zendesk's defense, several of their staff have commented on this ticket though, as Sally noted, it's been a while. In June 2010 they asked for (and received) clarification about our needs for this feature, saying "This feature request is neither not planned or planned. This is why I'm gathering everyone's use case right now."

Then, in July 2010 they said "Alrighty, we're looking at trying to implement an elegant solution ... No details just yet, but as soon as we have something to show you'll certainly see it!"

Let's certainly keep the pressure on them, but I seriously doubt we'll get an ETA. Come on Zendesk, let's get this implemented! :-)

 

October 18, 2010 07:07
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Kumpula, Michael G

this is very important

October 21, 2010 10:24
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Maria McKinney

Is this on the development schedule? Inquiring minds want to know.

October 21, 2010 16:26
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Sally Coleman

Hi, this isn't a very good advertisment for using forums in Zendesk if Zendesk don't appear to contribute to them on a regular basis. 

Please can someone let us know if you are looking at our posts?

 

 

 

October 22, 2010 03:50
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Tsara
mercent

I think Zendesk looks more at the #of people subscribed to a forum rather than comments; you should all subscribe.

 

The "Planned" icon does make it seem like it's in the works for someday...

October 22, 2010 09:07
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Jake Holman
Product Manager

The last time I updated this post, I said we'd be looking at an elegant solution for this. I think we're almost there on it. We're being very careful about completely changing the user and organization model here. This might seem like a simple no brainer to some, but it's a core part of Zendesk we're thinking of changing, and that is never minor. 

However, it's still very much in the planning stages, and I'll let you know when I hand it off to engineers. 

Also, a slight aside, I can assure you we keep a very close eye on the feature requests forums. It mainly falls on me to respond, moderate and collate everything (I have a separate little area in my Gmail, and I read every new topic and comment each day). We're simply unable to respond to every single request and comment :)

October 22, 2010 14:50
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David Abrahamovitch

Me too.... this is hugely important for us. At the moment i have to duplicate forum entries and restrict each one to different organisations, as i need to keep those organisations separate in some ways.. but there are forum entries that apply to multiple organisations. 

October 27, 2010 05:28
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Jack Bremer
3B Digital

We manage this (for tickets at least) by changing the client's name to: name - company, giving them a login for each company, and making avatars which feature the company logo. This means that if they submit a ticket with the wrong login/email address, you will hopefully find it easy to notice the error and change the requester at the top of the ticket's page.

See screengrab attached, showing them both for one of my clients. I had fun blurring in Photoshop, sorry about that ;-)

November 01, 2010 04:16
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Mike Thiessmeier

This feature is a must since a lot of organization span their functions and capabilities across departments. ITIL anyone? ;)

November 09, 2010 11:24
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Jonathan Marbutt

Any ETA on this? We are rolling out a private beta of a product and would like only our beta testers to have access to the beta forums

November 12, 2010 11:30
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Jessica Rice

We are currently in a trial period of ZenDesk and I’m not sure if we can proceed without this enhancement.  Our issue is that we want to provide our clients with as much information about our software as possible; however we must know who is viewing our forums at all times (make sure competitors are stealing our design).  We are currently using the organization field as a way to coordinate our client institutions and notes about them where organizations are linked in by domains.  This is a great feature and very helpful for handling tickets!

The problem arises for us in that anyone can register (even when restricted via blacklist) and as the mass of our forums are the same for all clients we can’t restrict at the organization level.  This opens our forums (formulas, codes, etc) to anyone who registers (possibly a competitor). Having the ability to give labels to clients (User A is a Client and with Organization ABC, User B is a Prospect_Client and with Organization XYZ).  Newly registered user would not be assigned to the Client or Prospect_Client list and therefore unable to view our forums are restricted to Clients, and/or Prospect_Client.  Of course if we could just verify users (like facebook friend request) prior to them having access to forums this would also solve our problem.

+15 (all my agents) for multiple “organizations” / user and /forum. 

November 16, 2010 11:56
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Michael Squashic

My company uses Zendesk as a help desk and bug tracker, so it would be really helpful if users could belong to multiple organizations since we have employees and clients involved with more than 1 at a time.

November 19, 2010 08:48
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Sander Verheyen
operitel

+1. This is important to us as well.

November 29, 2010 09:26
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Laron Smith
GLS NSW

I had a user in my presentation last friday who asked for this as he looks after multiple organisations.  

November 29, 2010 20:15
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Theme Force - Noel

Yep, definitely need this.

December 01, 2010 01:11
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Mansi Shah
thoughtworks

+1 much required feature

December 06, 2010 02:05
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Jay Heath
Zendesk for iPad Beta

+1 -- this would be awesome for a VIP group, which would include select members of other organizations.

December 13, 2010 08:57
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Dennis Kittrell

no response from zendesk in almost 2 months for a 2 yr old issue is kinda scary.

 

We also need this to separate paid support from free support.

December 13, 2010 16:29
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Dearg O'Bartuin

Im also really looking forward to some kind of

  1. Official response from zendesk
  2. possible time frame from zendesk
  3. acknowledgement this is a much requested and popular feature
  4. agreement this feature will offer lots of organisation benefits
  5. understand the concept of mulitple users possibly attached to multiple products and for forums to reflect content by users subscription or membership relationship

Free support vs paid support

Multiple support relationships = Access to video tutorials or text KB articles

I for one have grown to need this feature more and more lately. When we were a startup, our users all fell in to the same catagory "Support" since then we have grown, as expected and im sure with the best wishes of zendesk. However because we can not offer a method of offering a prioritised support plan including content we wish to charge extra, we are forced to either offer the extra support options as standard or not at all.

I want my users to be part of a company organisation = "Company ABC Ltd" (which includes all users with domain @example.com)

I want Company ABC to also be part of "Product A" organisation

Members of Company ABC Ltd & Product A will gain access to KB articles, video tutorials and on demand seminars for Product A

Lets say however we also sell Product B for half of Company A users. We simply add those users to organisation "Product B" which automatically and immediately offers the extra rich content for Product A and Product B without very much administration, simply a bulk click.

Finally i would like to add, multi organisation membership would be great to temporeriliy suspend access to "paid for resources" when a client account is past payment. Members of the "Suspended" organisation will see the Payment required forum only, and when payment is cleared again we can quickly remove the "Suspended" membership and all those users gain full access to chosen product again.

All with little administration.

Please Zendesk, tell us if we can have this, i realise the change is based around your core functionality and may take some time but as another customer above mentioned, 2 years is time enough to at least confirm or deny if the feature will arrive. At least we can make the decision to stay or find alternative products to complete the same desired effect.

We love you guys, congrats on the recent funding boost lets make your product Awesome without limitation as apposed to "Awesome, but some things could be better"

 

Dearg

www.vitlive.com

December 13, 2010 17:29
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Dennis Kittrell

any update from zendesk on this one? My trial is almost u and I need to make a decision soon. 

The lack of interaction is not helpful to your sales process.

December 20, 2010 11:21
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Theme Force - Noel

Has Zendesk dropped this idea?

December 26, 2010 04:16
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Lucas Jans

We seriously need this (the ability to have Roles/Groups and a user to belong to one or many Roles/Group and the ability to restrict access to Forums to Multiple Roles/Group). This has nothing to do with organizations. That's a separate thing, as far as I am concerned.

December 28, 2010 08:48
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Elena Xiong

I also think it might be great if we can have a different level of organization, to make some users can view all the tickets without editing the tickets.

December 29, 2010 00:35
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Tjitte Folkertsma

Yep, definitely need this for our organizaton

January 01, 2011 12:16
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Dennis Kittrell

It would be nice to hear from Zendesk on this. Even if just to say "We are still planning this feature, but have no ETA"

Something that tells us that you are paying attention. you know?

January 03, 2011 08:22