While some solutions could be posted to a forum entry, it's not a
blanket solution, nor is the rendering engine for forum posts ideal from
a coder's perspective (you can edit the html direct and place [pre]
code [/pre] tags but meh).
Attaching code files is overkill for solutions that involve a dozen or so lines of code.
It would be great if posts and comments could be previewed before posting.
The ability to color text (without modifying html directly) would be nice.
Having said all this ... zendesk kills ... outstanding product!!