We're getting ready to launch our web-based offering in a couple of weeks and we've been toying with both Getsatisfaction and Zendesk.
I can see clearly how Zendesk is good for ticketing and how it can be coerced into being a KB by hacking the forums.
Getsatisfaction seems to be good at idea voting.
So what do folks out there recommend as the flow for users of our service? E.g.
Our product website > GetSat > Zendesk
Our product website > Zendesk > Getsat
Our product website > links to both sites
or something else?
I'm trying to see how these two services fit together to make a better overall solution for customers. Do I encourage discussion at Getsat or at Zendesk? Maybe I'm overcomplicating it and should simply stick to one of the services to start with?