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Adding Custom Fields to User/Organization IDs

Mike Emersic
suggested this on April 22, 2010 07:27

We would like the ability to distinguish between different types of customers (e.g., Paid vs. Trial users, which product they are using etc.). It would be a huge asset to have custom fields added to user and organization IDs to enter additional details such as this. This would help us to identify who is responsible for what accounts.




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Graham Robson
Coherence Design

Yes, Custom Fields for Org/People would be most useful.

April 22, 2010 09:37
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Francois Dechery
Cloud Bees

Absolutely. This would cover a lot of issues raised in many different Feature Requests which are all pointing in the same direction => the rules engine in Zendesk is great but it is very limited in spite of its potential, simply because the data model related to "People" is too limited. By allowing the creation of custom attributes for People, the power of Triggers and Automation just gets to a new level.

June 07, 2010 06:06
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Geoffrey Brooks

This would certainly solve my issue of not having subaccounts. I could have a custom field for site location and actually have custom drop downs for each organization.

November 08, 2010 15:23
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Carly Atto

This would greatly help out our company distinguish between librarians and patrons and retrieve the proper information from the proper users.

November 22, 2010 13:47
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Adrian Meier

For us it would be already enough if we would have the external_id available on the organization. For the next month we can handle it with about 20 organizations to identify by name for our integration to the external ERP's SAP R/3 and SAP Business One. As soon we move over the next part of the support to ZenDesk we need to add about 500 organizations. Based on the fact that different companies in different countries use the same organization name, so the mapping over the name is not possible anymore.

Our requirement in that case: external_id on the organization

June 07, 2011 23:12
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Viacheslav Tikhomirov
Служба поддержки ФотоСтраны

For us it would be great, Now we distinguish between different types of customers

June 16, 2011 01:37
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Terje Moglestue

I new to Zendesk. You should be able to do this with tags - a better solution would be to be able to add customer fields on user and organization.

July 12, 2011 08:08
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Adrian Meier
It is possible to solve this issue temporary by tags. but it is not a really nice solution, better would be still to have the field external_id on the organization.
August 28, 2011 22:58
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Jake Holman
Product Manager

Hey guys, sorry for the non-response. Sometimes we have many feature requests that look very similar to each other and will usually give the most attention to the topic with the most conversation going on inside.

For that reason, it'd be great if you could continue the conversation in which also talks about some of the things we've tried to do to address the request. Thanks!

October 21, 2011 15:14
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