I am looking for a support system for my sites. I am looking for a solution that allows remote authentication and I think that my situation is a bit unique. I own several sites, each has it's own user base. Basically these are instances of the same site, only in different counties. I had in mind setting up one support centre for all sites and here are my questions:
Does your solution supports multi-languages or should I set a pre-defined language for the support site I get from you?
Can the remote login feature work against several remote locations? This means that the user should choose his country from a list (can you choose for him based on his IP?) in order to be authenticated against the correct site (where his user/pwd are stored).