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How can I block someone from sending to Zendesk?

Rachel
asked this on May 12, 2010 06:49

The title says it in a nutshell.

 

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Skip Moore
Zendesk
Check Answer

Hi Rachel,

You can add their email to the blacklist. Go to Account=>User Admission, there is a text field box called blacklist add email address or whole domains separated by a space. Once on the blacklist any time they try to create a ticket it will be either sent to the suspended queue or flat out dropped. 

Skip
Zendesk Support 

May 12, 2010 07:30
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Gareth (Xtranormal Support)

True, but the blacklist is not available with external auth, even though users can still use forums. It would be useful to have the blacklist even when using external auth.

December 30, 2010 07:31
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Skip Moore
Zendesk

Hi Gareth, 

The blacklist is still available just enable "Anybody can submit tickets" add the blacklist items and disable it. This is display bug issue that we have plans to fix. 

Skip
Zendesk Support 

December 30, 2010 07:48