asked this on May 26, 2010 07:06
Hi, I'm now on a Plus+ plan, partly to get full backups of forums & tickets, however it seems that the backups don't include attachments.
Is there a way to get an export or backup of attachments?
In each ticket XML is the attachment section which gives you the link to the file. Create a script to look for
<attachments type="array"><attachment><content-type>text/x-log</content-type><created-at type="datetime">2010-09-22T06:56:03-07:00</created-at><filename>atlassian-jira.log</filename><id type="integer">9651681</id><is-public type="boolean">true</is-public><size type="integer">381952</size><token>ufsoswr1pfpy8fm</token><url>http://www.something.net/attachments/token/ufsoswr1pfpy8fm/?name=atlassian-jira.log</url></attachment></attachments>
the tag URL and then use a curl or wget to download it to your server.CheersSKip
That's the answer - program something with the api?
Are you all working on something to do it? Or could you refer us to a consulting agency that could perform the service?
I second the suggestion for a feature to backup images with the text of forum posts. Zendesk has begun to hold a serious amount of critical internal information, and the images are as much a part of that as the text. This is an important feature.
+1 for sure!!
That this is only available with the API is not acceptable. We invest a lot of time uploading information to the forums - we have to have a way of backing it up. Huge +1.
Are people still looking for this? I notice Mario mentioned he was happy to get a consulting firm in. I'm sure we can help here. I guess I would need to understand what people would need though.
Do you need to back these up locally, or over FTP (of your choice/we can provide options)? Any other criteria?
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