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XML Export doesn't include attachments - How can I get a backup/extract of my attachments?

asked this on May 26, 2010 07:06

Hi, I'm now on a Plus+ plan, partly to get full backups of forums & tickets, however it seems that the backups don't include attachments.

Is there a way to get an export or backup of attachments?





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Skip Moore
Check Answer

In each ticket XML is the attachment section which gives you the link to the file. Create a script to look for

<attachments type="array">
<created-at type="datetime">2010-09-22T06:56:03-07:00</created-at>
<id type="integer">9651681</id>
<is-public type="boolean">true</is-public>
<size type="integer">381952</size>

the tag URL and then use a curl or wget to download it to your server.


September 22, 2010 06:59
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That's the answer - program something with the api?

Are you all working on something to do it? Or could you refer us to a consulting agency that could perform the service?

May 04, 2011 05:55
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mark axelson
Can you make this easier than having to mess with the API?
September 09, 2011 14:44
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Will Scarbrough

I second the suggestion for a feature to backup images with the text of forum posts.  Zendesk has begun to hold a serious amount of critical internal information, and the images are as much a part of that as the text.  This is an important feature.

January 11, 2012 13:32
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+1 for sure!!

February 13, 2012 10:38
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Yaron Caspy

That this is only available with the API is not acceptable. We invest a lot of time uploading information to the forums - we have to have a way of backing it up. Huge +1. 

February 16, 2012 04:12
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Justin Fain

Agreed.  +2

March 23, 2012 07:27
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Chirag Desai

Hi Guys,

Are people still looking for this? I notice Mario mentioned he was happy to get a consulting firm in. I'm sure we can help here. I guess I would need to understand what people would need though.

Do you need to back these up locally, or over FTP (of your choice/we can provide options)? Any other criteria?


April 18, 2012 15:01