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Google Apps integration

Steven Yan
suggested this on June 09, 2010 16:48

Especially with Zendesk being a popular listing on the Google Marketplace, we've heard a lot of customer feedback about integration with Google Apps.  The most popular request has been Google OpenID integration, which is on our roadmap.  In addition to implementing Google OpenID, we'd like to give our customers the opportunity to help define a compelling and seamless workflow that brings the Zendesk experience into Google Apps.  Current features under consideration for the roadmap are:

  • Single sign-on:  Login to Zendesk with Google OpenID.
  • Agent on-boarding:  On-board users from your Google Apps domain as agents.
  • Universal navigation:  One-click access to Zendesk from the Google Apps navigation bar.
  • Calendar integration:  View outstanding Zendesk tasks on your Google Calendar.
  • Document sharing:  Access and share your Google Docs when creating or updating a ticket.
  • Gadget integration:  Embed important Zendesk data into iGoogle or as Google Apps contextual gadgets.

What will improve your experience and enable you to better support your customers through Google Apps and Zendesk?  We invite you to share your ideas!

 

Comments

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Nicholas Zographos

I think that single sign-on would be the single most useful addition.  Followed closely by document sharing and agent on-boarding.

June 09, 2010 18:52
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Sergey Lukerin
itdevelopers

Single sign-on would be really fine addition.

June 10, 2010 03:28
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Chris Montone

Attaching documents from Google Docs into a ticket.

June 11, 2010 00:01
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Igor Vuksanović
cpp

Hi Steven,

what about Google Contacts? We are using Google Contacts to sync all our contact information within company and with our mobile phones.

I would like to have a widget on a ticket page with requester info from Google Contact (phones, e-mails, position etc). I don't need to edit contact info in Zendesk. This would allow us to have more info about requester without putting everything in "description" field (as we do now).

Thanks,

Igor

June 13, 2010 05:02
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Steven Yan
Product Manager

Igor, that's a great use case.  Thanks for sharing.  There's some other strategies around improving our user profiles that this would need to play well with.  For example, you may want to include this information as Liquid placeholders in Zendesk.

June 13, 2010 06:52
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Igor Vuksanović
cpp

Hi Steven,

I don't know what you are planning when it comes to improving user profiles in Zendesk, but what I would like to see is this:

  • End-user contact info displayed in form of a widget from external app (Google Contacts, CRMs etc).
  • Import end-users from Google Contacts. For example I could create a group in Google Contact called "Zendesk end-user", and all contacts from this group are imported into Zendesk. But only name and e-mails are imported into Zendesk !!!

What I think is important when it comes to user profiles within Zendesk is:

  • Organizations groups (for example "Starter", "Regular", "Plus+"). This would be very useful when it comes to forum restrictions, triggers and automations. There were many feature requests on this by other Zendesk users.

Thanks Steven,

Igor

June 13, 2010 07:46
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Arthur Jordan

I would like to second the call for synchronization with the Google domain directory in addition to the proposed 'import'. As users are added to a Google Apps domain or their contact records edited, these changes should be reflected across all applications in that domain.

Ideally in organizations using Google Apps as their primary account backbone, all services look to that backbone for basic information as they would an LDAP server or Active Directory. To make adoption of a ticketing system among existing users as seamless as possible, it would be best if when they emailed into the system it could use their email addresses (via directory contact record) to identify them. Kayako does this via integration with Active Directory, and I have waited impatiently for this functionality to be replicated by a Google Marketplace offering.

June 15, 2010 14:09
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Arthur Jordan

Does Zendesk have a roadmap for rolling these integrations out? I am very eager to use this product in our organization, but I'd prefer to avoid having to convert from a version that was not integrated with Google Apps to one that was integrated, so I am wondering what your timeline is.

June 29, 2010 13:27
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Steven Yan
Product Manager

Arthur, I can appreciate your interest in plugging into Google Apps from the beginning.  We don't have a timeline to offer up at this time.  Thanks for your feedback so far, this will ensure we meet customer needs.

July 02, 2010 09:10
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Rob Goodyear
brandup

Outward, unattended push to Google Calendar would be great. Bonus points for mapping Zendesk fields (or Group, or some custom field) to a destination calendar defined in a global array somewhere.

July 06, 2010 12:02
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Jonathan
beyondpay

I would prefer contact syncing over everything else.  Google is able to sync with many other systems (mobile phones, crm, e-mail programs, etc), so once it is there, it would be nice to be able to then sync with Zendesk.  This would save us a lot of frustration of managing multiple systems' e-mail address and contact information.

July 09, 2010 13:08
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Anthony Constantino

Hopefully, when this is done existing accounts will be able to migrate.  MailChimp did something like this but they only released it for new accounts :)

Of course, I realize things need to be done in steps, but it'd be awesome to let users access Zendesk using their Google Apps login.

July 17, 2010 17:07
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Dustin Bilthouse
tappanstreet

My concern is similar with what Anthony is suggesting.  Our companie's email is hosted through Google and having Zendesk integrated would be fantastic, but would we see issues integrating the two accounts and still keeping all our information, or would it be like starting over from scratch?  Simply put, should we hold off on Zendesk until after the integration with Google?

July 19, 2010 08:31
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Franco Farnedi
Farnedi

i would like an integration similar to gCamp (a MarketPlace integration with BaseCamp) that make possible to open a ticket directly from a message body you riceved (with create a ticket an all other fields of ZD ready to fill)

August 10, 2010 23:49
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Atul Patle

I think Manymoons has the deepest integration, and it goes beyond just the Message.  It also integrates to the calendar, docs, and more.

August 14, 2010 20:22
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Jonathan
beyondpay

I'm really hoping for Contact Syncing with Zendesk.  Our CRM through Solve360 (highly recommend, by the way), syncs with Google.  I've been pushing for integration between Zendesk and Solve360. 

 

I liked the suggestion of users in an "End User" group in Google Contacts could be synced two-way, or at least imported into Zendesk as End Users.  Including the "Organization".  It is really becoming a hindrance to our help desk because our contacts are never accurate/updated properly in Zendesk.

September 16, 2010 06:56
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Rich Coleman

+1

September 29, 2010 07:55
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Shea Bennett

Has anyone at ZenDesk looked at the EXTREMELY well executed example of Mojo Helpdesk? Their Google Apps integration is absolutely flawless.

http://www.mojohelpdesk.com/google-apps/

I don't know what in the world is taking ZenDesk SO LONG!!!! It is ridiculous. You must be VERY comfortable with the revenue coming in because this is something that many businesses would prefer. Your predominant revenue is coming from SMB businesses. My company dropped ZenDesk due to lack of Google Apps integration. MoJo HelpDesk was flawless and their reporting features made ZenDesk look like primary school. This is something that should be done this year...guess what ZenDesk. If you REFUSE to do it and take your sweet time. Do like we did everyone and drop them and move to Mojo HelpDesk. Their cheaper.

October 17, 2010 13:59
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Shea Bennett

Taking a screenshot just in-case someone at ZenDesk tries to censor my comment and delete it! =)

You have got to get off of your butts and come up with something great and stop being lazy!!!!!

http://www.mojohelpdesk.com/google-apps/

October 17, 2010 14:03
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Jake Holman
Product Manager

Shea,

Thank you for highlighting the Mojo/Google Apps integration, it does indeed look well executed on the face of it. 

This thread was about gathering what people would like to see in a Google apps integration, which seems to have gathered some great feedback and comments from everyone. 

We'd welcome any constructive feedback on what you like about the Mojo/Google apps integration, and even where you think Zendesk could do a better integration. 

October 17, 2010 15:39
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Shea Bennett

Jake,

It is constructive trust me. Not negative. The fact is that ZenDesk has known this reality for over a year and made no moves to integrate so it is a little bit of a slam also since my company spent a year on ZenDesk with all kind of excuses of why the integration has not been done. So...essentially, you can't expect customers to be the most friendly when they are ignored. That being said, these are the features that would lead to a great integration:

1. Single Sign On: If you have to do anymore than click on a navigation applet (i.e. ZenDesk) and go straight into the ZenDesk application. It would be a waist of time.

2. Navigation: Navigation inside of the Google Apps site should be customized specifically for Google Apps users. There must be a way for users to authenticate from Google Apps via Navigation or their email. Essentially, the option should be on one sign in page. (I really have to point to what Mojo did as proof of concept).

3. Mobile Integration: Android, iPhone and Blackberry integration for ZenDesk. True unification of ticketing. Not just one mobile platform.

4. Integration: ZenDesk would hit a ball out of the park with a way to integrate reporting directly into Google Docs Spreadsheets. Essentially, a function that you can click to "export to Google Docs" and then the Google Apps API would populate the report into a data usable spreadsheet.

5. Customization: Ease of integration for customization. At this point, customizations really require the knowledge of a web developer with CSS/HTML knowledge. Something a little simpler would be extremely helpful.

6. Ticketing: A way to see tickets inside of Google Apps Gmail. (e.g. You click on an email and an "applet" at the bottom of the email will show you open tickets by number and priority.

7. Color Codes: This is something that ZenDesk lacks period. The ability to color code by Priority. (e.g. Red="Emergency", Orange="High", Blue="Medium", White="Low". This alone would be a huge improvement.

I hope that "this" helps. I would like to see ZenDesk really integrate with ZenDesk and we would love to come back but your development team has to get the navigation seemless and if it requires more than 3 clicks or leaving the site, it is a problem.

 

October 17, 2010 16:04
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Maximillian Dornseif
hudora

Agent on-boarding, Universal navigation and Document sharing look nice but OpenID/SSO (for Agents) is a really, really urgent need. Our Users are totally overloaded by the sheer amount of Username/Password combinations they have to remember.

October 18, 2010 06:50
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Jonathan
beyondpay

Here is what I would like to see with Google Apps integration:

1) Contact syncing - Groups could be used in Google Contacts (End-user, Agent) to identify what contacts need to be synced.  It would be neat if you could lump the rest of the fields in Google into the "Details" on the profile in Zendesk, or create multiple fields in Zendesk, but that is more like icing.

2) (Gadget Integration) Ticket Views in Google Apps - It would be great if when you are viewing an e-mail, the system could look up that e-mail address and display open/recent tickets directly from Google Apps.  Many times we receive e-mails outside of Zendesk and it would be very helpful to see what is going on with that customer.

3) Forward e-mail from Zendesk - There are often times where we want a private comment in a ticket to go to a third party e-mail address.  It would be nice if there was another button next to "Comment Public" checkbox that allowed us to send the message via e-mail to an e-mail address, along with a history of the public comments on the ticket.  We find ourselves cutting and pasting into e-mail programs a lot in and out of Zendesk because there are certain things that go on behind the scenes that we want as a part of the ticket history, but not to be public.  Along the same idea, the ability to forward the entire ticket history to an e-mail address.  Someone outside of Zendesk asks "Hey what happened with so-and-so."  A button to simply forward the ticket to them.  Perhaps this would not need to be Google Apps, but it would work well in that context.

 

Contact syncing is number one, though.  That's our biggest pain point.

October 23, 2010 05:34
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Chris
demovmassociates

+1 for integration with Solve360. It's an absolutely phenomenal CRM/project management tool: we do alright w/o Zendesk integration but I'd love to see it in the future. Customer service is all about CRM and customer service includes helpdesk services... the two should go together.

October 27, 2010 09:36
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Dearg O'Bartuin

+1 

As a google apps reseller we would like to see the ability to enable SSO via Google Apps users straight to Zendesk.
Zendesk should recognise the intigration has come from a Zendesk administrator or Agent and show the correct permissions, also a End user log on for our Google Apps resold users who can log in to OUR zendesk and view the users own tickets.

This way a end user does not need to remember multiple passwords and will see content relevant to there agreement with our own Zendesk setup. 

November 10, 2010 09:54
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Mcdent

We operate a IT repair company. This means we need to take tickets and assign to a particular date that problem.

We'd love to be able to push a ticket straight to a date and time in Google Calendar.  

I'm sure this feature could be useful for many others, not only IT support companies :)

We looked at Mojo and initially it looked to meet our needs better than Zendesk. However the steep cost of licensing put us off and drove us back to Zendesk.

 

Here's hoping

Mike

November 13, 2010 07:43
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Olivier Reuland
cirrusdynamics

+1

A few things I would like to see is:

  1. Google Calendar integration : see my deadlines in my calendar
  2. Google Docs integration: be able to use Google documents straight into Zendesk. Basically a Zendesk topic text content would be a Google Document, and the rest (comment, votes, etc.) would be managed by Zendesk.
  3. Google SSO
  4. Gmail integration: select a couple of sentences in an e-mail click on a button to create a task in Zendesk, where the source address of the e-mail as the requester, myself as the assignee, the type is task

Happy to beta-test if needed.

Olivier

 

November 23, 2010 21:32
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Rosalie Wodecki

I'd be happy to see any Google Apps integration, even if only a Google Apps widget at first (similar to the Highrise widget). 

If we can get this true intregration, I'd love to see SSO, calendar and Docs integration.  Beyond that, anything would be a huge bonus.

We use Google Apps extensively, so I'd be very happy to be a beta tester for this one.

November 23, 2010 22:07
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Brad Halcrow

Google Apps integration - absolutely! It's a deal breaker for us I'm afraid.

Love the Google Calendar/Gmail ideas above as well.

December 06, 2010 14:16
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Jonathan
beyondpay

I would love if you could do something like Rapportive.  http://rapportive.com/  Very clean and nice to look at in Google Apps.  It would be great if the contact information and list of open tickets, similar to the current widget already in Zendesk were in Google Apps on the right-hand side when reading an e-mail. 

I'd also really like either contact syncing or a widget lookup viewing Google Contacts from Zendesk. 

Tasks showing up on calendars would be nice.

December 07, 2010 14:07
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Tyler Allison
allisonhouse
just single singon would be a good start
December 14, 2010 10:34
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Brandon Phelps
  • Another vote for a contextual gadget that allows the agent to handle all aspects of the ticket inline in gmail (NOT in the sidebar).
  • The ability to post google docs in the forums
  • single sign on
  • ability to comment on a google doc in the forum
  • zendesk chat as a sidebar gadget in gmail, OR even better, federated with Google Talk so the agents use their own Talk client and ONE account/interface

 

December 29, 2010 09:11
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Rvlawrence

Wow, still nothing after like 6 months.  Come on Zendesk wake up!  There is a HUGE opportunity here.

January 21, 2011 10:23
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Bastian
hudora

What about this feature? Single sign-on is really urgent needed. Are there any updates?

January 24, 2011 02:09
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Adam Seymour
walkerfirst

SSO works with google and zendesk I wrote about it on this thread:

https://support.zendesk.com/entries/49384-login-using-my-google-app...

January 30, 2011 10:09
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Manfred van der Voort

Hi,

Good to hear progress being made. Roadmap for Google Apps Business integration looks very fine for me. Keep going the good work.

February 27, 2011 00:58
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Dusty Wilson [Megagram]

I want the calendar integration and would like to be able to do something widget-like to turn an email into a ticket (without forwarding it) sort of how Insightly deals with tasks within the Gmail interface.

March 09, 2011 18:26
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jeremy reyes
AOL Inc.

How's SSO looking?

March 10, 2011 07:49
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Alex Phelps
keeran

Single Sign on would be great.

We are using Google apps script in spreadsheets to make post requests into the Zendesk Rest API and it would be great if we could skip the an authentication form in google apps script.

April 01, 2011 05:47
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Ben Rohrs
Product Manager

Thanks everyone for the great feedback in this forum. We've been listening and are excited to announce we'll soon have integration with Gmail and Google Apps for Single Sign-on. We'd love to get more of your feedback during our Beta program, which is announced here:

https://support.zendesk.com/entries/20020253-announcing-beta-testin...

April 12, 2011 15:41
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Ben Rohrs
Product Manager

Although we don't address all of the use cases detailed in this forum, Zendesk now allows your users to login with Google Apps or Gmail. Check out the following link for more details:

https://support.zendesk.com/entries/20105028-announcing-google-logi...

May 24, 2011 10:20
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Brett Miller

The new Google Apps single sign-on looked great... until we realized there's no way to prevent users of our closed help desk (employees-only) from inadvertently registering with a PERSONAL Google account.  Being able to limit registrations to our Google Apps domain is essential for us.

May 24, 2011 12:11
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Elenbaum

+1 for limiting logins to a specific domain. We have a closed helpdesk as well.

Thanks for doing the SSO I look forward to the future integrations!

May 25, 2011 00:32
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Olivier Reuland
cirrusdynamics

+1 for limiting logins to a specific domain. We have a closed helpdesk as well.

(@Elenbaum: I hope you won't mine I stole your line ;-) )

 

May 25, 2011 13:58
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Alex Phelps
keeran

We have built our own integration with Google Apps for both creating Project Sets of Tickets and also live ticket data Dashboard for all of our agents.

One thing that I'd like to see is a Google Spreadsheet Target - this would push a Zendesk's view's ticket data into a spreadsheet. Once you get it into a spreadsheet there are endless things you can do with Google Spreadsheets and Google Apps Script.

See attached screenshots for some of the integrations that we've built so far.

Mass Ticketing - These are for Project Sets of tickets created on the client's behalf. We have lots of project specific spreadsheets that setup tickets that go across our team. These are much better than bouncing 1 ticket around the team.

mass_ticketing_1.jpg

mass_ticketing_2.jpg

mass_ticketing_3.jpg

Personalized Dashboards - These are live ticket tracking data (about 10 minutes behind) - anyone in our company can easily copy and play around with these to create their own personal dashboard. You can also easily publish iGoogle gadgets to put them up on your iGoogle page.

zendesk_ticket_da...

iGoogle_pronto_da...

June 16, 2011 06:03
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Anthony Cerimeli
globaltranzit

So this discussion is now a year old. Is there any projected time frame for SSO integration yet? I was even able to sign in using my google account to make this comment, so it shouldn't be that much bigger of a step to integrate it into the zendesk service, right?

June 16, 2011 14:52
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Jake Holman
Product Manager

@Anthony: When you talk about SSO, do you mean user provisioning for Google Apps? I.e. being able to select which users in your Google Apps account you want to be able to access Zendesk as an Agent, Admin etc?

If that's the case, it's very different from the sign on feature we released not too long ago (https://support.zendesk.com/entries/20105028-announcing-google-logi...) and isn't just as simple as changing a few lines of code unfortunately. There's also a slight problem with how Google wants us to pay for Google Apps integrations...

June 16, 2011 15:04
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Pross
reptiletech

@Alex : I would be interested to see what you did to add tickets to Zendesk from Google. Did you create some bar that comes under an email that gives you the ability to send an email into a new or existing ticket ? If so would you be willing to share this technology ?

September 29, 2011 07:07
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Fredrik Linnander
onlinepartner

Please give us a status update on this matter.

October 15, 2011 13:59
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Ben Rohrs
Product Manager

@Fredrik: Unfortunately there isn't an update on this, we don't have any further integration with Google Apps planned in the near future

October 16, 2011 21:19
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Alex Phelps
keeran

@Pross - Sorry, what we did was actually quite different than what you've described. To accomplish "creating a ticket from a client email" you can enable Email Forwarding which creates a ticket and strips out the "FW" message when an agent forwards a ticket to your support email - this works pretty well from my experience. Or you could create some canned responses that serve as templates using the Mail API syntax which is pretty straight forward. http://www.zendesk.com/api/mail-api

The integration we've done so far has mainly been to create "Project Sets" of tickets on behalf of the client to kick off several tickets across our team to process. These are created from Google Spreadsheets calling the zendesk REST API to create sets of tickets which we've setup project templates for. You can see sample screenshots above.

October 16, 2011 21:49
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Fredrik Linnander
onlinepartner

@Ben: Thats terrible news! We are out pushing for Zendesk all the time, saying better support for Google Apps is comming. I can't understand theres no business case in doing the integration. There are 3300+ Google Apps resellers, All their customers should provide a hugh potential to Zendesk?

/F

October 17, 2011 00:56
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Jake Holman
Product Manager

@Fredrik: There's more information from our CEO here as well: https://support.zendesk.com/entries/20105028-announcing-google-logi...

October 17, 2011 15:30
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Ellen Feaheny

Hello folks - 

AppFusions has worked with Google Apps quite a bit, and could create both a Google Apps SSO solution and Google Docs integration solution with Zendesk.

It will not be free, since we need to put food on the table too - but if you are looking for a seasoned service provider to get the job done, we can do it.

Contact is at info@appfusions.com. The more that contact us, the more likely it will be reasonable. 

Of course having the support of Zendesk management/engineering is also paramount, since this is critical for any integration - so, given the customer demand evidenced in this thread - hopefully would be all good. 

Best,

Ellen Feaheny
CEO
ellen@appfusions.com 

AppFusions ... bringing it together.

October 22, 2011 16:05
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Wade Foster
zapier

The Google APIs are a bit clumsy, but the Zendesk API is definitely pretty strong. If you're willing to jump in some code building it isn't too tough.

If not, we'll probably be releasing a 3rd party Zendesk/Google Apps integration here shortly. If you're interested I'd love to hear from you. We have internal integration w/ Spreadsheets, Docs, Mail, and a few others.

https://zapier.com/zapbook/zendesk/google-docs/

November 17, 2011 18:12
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Joe Blow

+1 on Attaching documents from Google Docs into a ticket.

March 15, 2012 23:34
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Ben Hadden
tank

+1 for publishing Google Docs as Forum Articles.  We store a fair amount of our documentation on Zendesk so that end users can see suggested articles before submitting a ticket.  Unfortunately, Zendesk has very limited tools for creating and managing these articles.  In our perfect world, the integration would work something like this:

  1. Create Google Docs where we write and collaborate on knowledge base articles (the Google Docs UI for creating articles, both in terms of formatting and commenting, is unmatched...make use of this!)
  2. From within Zendesk, when creating a new article, have an option to "import" one of our Google Docs, or even better, link its content.
  3. We'd organize the articles in Zendesk.  People could comment on articles (no need to send these comments back to Google Docs)
  4. Whenever we change the content of a Google Docs article, the change shows up automatically in Zendesk.
This would be huge because:
  • Google Docs stores the history of changes to an article.  Zendesk does not
  • Google Docs lets us comment on articles (we do a LOT of editing with each other),  Zendesk does not
  • Google Docs has a very simple UI for editing/formatting.  Zendesk does not
We'd generate much more content if Google Docs was our primary edito.  Hoping this is part of the spec!
March 25, 2012 18:41
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Michael Lynton

The ability for Google logins to pull profile photos into Zendesk would also be awesome!

May 02, 2012 11:11
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Victor Taylor
casebook

I am building a status board for our application in a shared google spreadsheet.  Our development team will be able to see at a glance in which modules users are experiencing problems and the customer can see which modules are affected by development or are being fixed.  All this information is in Zendesk but since I can't interface between Zendesk and the spreadsheet I have to manually update the status in the spreadsheet.  It would be great if I could trigger alerts to the spreadsheet which I could then use to change status and even create links to the tickets in Zendesk.

Thanks

June 05, 2012 14:12
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Alex Phelps
keeran

+1 - Pushing ticket and view information into a google spreadsheet creates a flexible dashboard for a team. This approach would be to be adaptable to all sorts of situations that's quick and easy. 

We like to view the Ticket load across out team of agents 30+ and to to do this we're using spreadsheets that the moment to pull data from Zendesk into them using Google Apps Script and Time based Script Triggers. The data on the spreadsheets is near real time (about 10 minutes old). 

Here's a screenshot of a sample dashboard - ticketload.jpg

We've got quite a few of these floating around and our staff copy a template and create their own different charts, gauges, etc. Basically, once the data is inside a Google Spreadsheet there are endless possibilities. 

 

 

June 05, 2012 18:52
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Fredrik Linnander
onlinepartner

Alex,

Are you able to share the Spreadsheet integration code to the Zendesk/Google Apps community?

/Fredrik

June 06, 2012 02:48
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Ben Rohrs
Product Manager

We're working on a small integration which will allow you to link your existing Zendesk to your Google Apps domain for SSO purposes, as well as getting Zendesk in your domain's Navlink. If you're interested in pilot testing this, please email me directly at ben.rohrs@zendesk.com. I'll be collecting responses over the next few weeks.

June 27, 2012 17:43
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Ben Rohrs
Product Manager

Hey everyone, we've introduced the Zendesk app on the Google Apps Marketplace, which provides Single Sign-on for users in your Google Apps domain. You can provision a new help desk or link your existing help desk to your Google Apps domain from here:

https://www.google.com/enterprise/marketplace/viewListing?productLi...

Although we haven't addressed every feature request in this thread, I'm marking this as Done since we have a basic integration and provide SSO with Google Apps domains. I strongly encourage you to start new feature requests for specific functionality (e.g., Calendar, Groups, Tasks) you'd like added to this Google Apps integration so we can track those separately.

August 24, 2012 09:38
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Abdul Ahmed

Thanks - Can we integrate multiple domains in the zendesk app. As our institution uses 2 of those 

like http://xxxx.zendesk.com and http://sss.zendesk.com 

 

How is that possible 

 

Thanks for the great work 

September 06, 2012 08:50
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Adam L.
Zendesk

@Abdul, I sent you this response in the ticket you created, too, but no, unfortunately, as of now the integration is a 1:1 mapping. 

September 07, 2012 10:44
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Kevin Robinette
zalandas

how can you call this closed over half of the items brought up by you all have not been added.  i love zendesk but lets face it - it isn't cheap and if we pay a premium we should likewise features a help desk without calendar integration please add this with google calendar integration. 

September 11, 2012 18:10
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Jeff

Check out Toodeldo Google Calendar implementation.  Very effective for me for task list an calendar integration.  I can enter an estimated task time and a due time and I get a calendar item that reflects a busy period for the work that needs to be done.  If Toodledo can do this for free, ZenDesk must be able to make something work with Google Calendar.  Understand that Google Calendar has API limitations - but just provide a beta warning and let those who want the functionality use at their own risk.  Better than nothing! 

September 13, 2012 22:53
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Blake Ray

Another vote for calendar.  I agree with Kevin Rinunette.  ZenDesk is great, but its not cheap.  At least we have these single sign on improvements.  I asked about Google Apps integration a year and half ago and was told would not happen.

October 19, 2012 17:42
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Elyse Kanagaratnam
Zendesk

Hi all - Thanks, as always, for your continual feedback. In the interest of compacting this forum, click on over to https://support.zendesk.com/entries/8442-add-to-google-calendar to leave additional feedback regarding a calendar integration. We'll continue to update that thread as we go.

October 20, 2012 19:27
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