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Let Non Admin Agents Create Macros that can be Shared with other Agents

Juan Martitegui
suggested this on June 11, 2010 06:00

Now if an agent crafts and answer that can be helpful to other agents, they can´t share it with others.

Either you give them Admin access (which I won´t because they can do all sort of things like deleting tickets) or they create a Macro that is just for themselves.

We should let them create macros that are shared with all the users, with the group or for themselves.

If necessary Admin can approve the macros (but in my case I don´t need it)

What do you guys think about this idea?? Votes are more than welcome... I really need it!!

 

Comments

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Margaret Werdermann
elearning

I could really use this, too!

October 04, 2010 13:43
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Justin Ruffell-Ward
shareinsight

We would also very much like this. Surprised you can't at least share with your group.

January 21, 2011 09:22
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Aaron Pinch
clio

It would be very useful for our company!

March 08, 2011 11:05
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Erwin Ocampo

+1

April 12, 2011 10:35
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Enrique Iván Howard
grupocusa

I need this also!

May 11, 2011 10:51
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Ken Strange
wordex

Please bring it on ASAP

October 02, 2011 19:38
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Aaron Pinch
clio

This is resolved via permissions for enterprise customers; not sure about other packages

October 31, 2011 11:41
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Juan Martitegui

+1 yes please!

March 13, 2012 21:04
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community engine

+1 Me too!! Would love to have this and allow my team to create macros and share rather than relying on me as admin to do it.

March 13, 2012 21:25
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Bob Mulholland

I'd at least like to be able as an administrator to access my agents' macros. 

October 04, 2012 09:45
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Rich Lyman
iqinvision

+1  Would definitely be useful.  

March 25, 2013 15:48
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Katy Norris
participant

Yes, non-admins need to be able to create macros too!!

June 12, 2013 10:58
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Idean Vasef
participant

+1 - This is a MUST for my company.

June 12, 2013 11:39
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Josh Smith
Bandwidth / Republic Wireless

+1

June 25, 2013 13:41
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Chellie Esters
mdsol

If a small team uses the same form repeatedly, one macro builder should be able to create the macro and share it with everyone on that team.

July 02, 2013 09:06
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Henrique Meneghelli

It's a must! Im now giving all my staff more permission than they need in order to do that!

December 11, 2013 07:12