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Answered

How can I display tickets on the home page?

Harry
asked this on June 16, 2010 09:37

I'd like to display all the unsolved tickets on my homepage. And I'd like my agents to be able to display the open tickets assigned to them. Is that possible?

 

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TJ Baker
joomlashack

Is it common for posts to go unanswered for so long in the 'community' forum here?

April 14, 2011 10:45
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Amy Au-Yeung
Zendesk
Check Answer

Hi Harry, TJ,

Sorry for the delay in response, somehow this just got hidden under the pile :( 

Regarding open tickets assigned to logged in agent: we do have a mini dash board which shows you the open tickets assigned to the agent and the agent's group

Regarding the unsolved tickets on homepage: I don't think it's quite possible yet, but how about embedding a custom widget which provides a link to the unsolved tickets?

-amy

Zendesk Support

April 18, 2011 23:01
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Kelly Hoffer
Zendesk

Hi Harry and TJ,

Just add to what Amy suggested, I though it might also be helpful to take a look at these three articles about custom widgets: 

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px}

https://support.zendesk.com/entries/414830-views-widget

 

https://support.zendesk.com/entries/212047-end-user-ticket-count-wi...

 

https://support.zendesk.com/entries/17764-widget-request-views  

Kelly

 

Zendesk Support 

April 19, 2011 15:17
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TJ Baker
joomlashack

Thanks for the reply(s) and helpful links!

April 19, 2011 15:30