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"No data found in Salesforce" - but Salesforce has Zendesk data

Derek Brown
asked this on April 09, 2011 00:44

I have the Zendesk widget, for most Zendesk orgs it displays the Salesforce data. But I have an instance where in the Zendesk widget there's a message "No data found in Salesforce." but if I go to that org (Account) in Salesforce there's the link info on their tickets.

Any ideas what might cause this? 

 

Comments

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Steven Yan
Product Manager

Derek, can you let me know your Zendesk subdomain as well as what query you're entering?

April 14, 2011 09:30
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Derek Brown
keeran

http://support.prontomarketing.com

We are not doing a query, the error was in a widget. I forget which accounts now, I'm having the team look for the errors, when we see one I'll document the details and send in.

 

Derek

April 17, 2011 21:37
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Nels W Benson
mjfreeway

I seem to be having this issue as well. How was it resolved?

June 26, 2012 13:06
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Seth Morgan
microvellum

I'm having the same issue with some of our organizations - any tips?

September 13, 2012 09:44
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Justin Seymour
Zendesk
Check Answer

Hey Nels, Seth: 

If you're still having trouble with this, please send a ticket via support@zendesk.com 

Thanks! 

December 14, 2012 06:02
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