Note: This information is for Zendesk Classic. If you are using the new version of Zendesk, see Where to go next.
Turning your Zendesk “on”
It is easy to start using your Zendesk for real-life support. If you have a support email address already in use, simply start forwarding all the incoming mail to your default Zendesk support email address. Your default support address is email@example.com, where "youraccount" the site name you signed up for Zendesk with.
From the moment you start forwarding that mail, all your support communication will start flowing into Zendesk.
If you don’t yet have a support email address you want to use, you can simply publicize your default Zendesk support email address. Link to this address on your own website. If at any time you want to start using a custom support email address, all you need to do is set up the forwarding as described above. With that in place, the transition will be seamless.
On the web
You can also start offering web support through your Zendesk site by linking to your support web portal home page from your own website. If you don’t have one already, add a link to “Support” or “Help” and make that link go to your Zendesk web portal.