Since its release in mid-February, we have seen impressive adoption of Zendesk for iPad. Already more than 4,000 Zendesk agents use the iPad app to help their customers while on the go.
Today we're pleased to bring the same productivity features of Zendesk for iPad to the iPhone. Furthermore, we've listened closely to our iPad power users and implemented all of the most highly requested ticket workflow enhancements. Now, no matter which device, agents will have complete visibility into Zendesk ticket activity.
Stay up-to-date on your latest ticket activity
Receive real-time updates about your assigned tickets, a feature exclusive to Zendesk for iPhone and iPad. Receive push notifications when the following events occur on your tickets:
A new or existing ticket is assigned to you
A new comment is added to a ticket assigned to you
Priority is increased on a ticket assigned to you
Manage your complete ticket workflow
Access your Zendesk ticket views
View all ticket fields, tags, comments and events
Update and create tickets, in portrait or landscape mode
Update ticket requester, subject and CCs
When creating new tickets, easily search for an existing requester or add a new one by email address
Bookmark tickets for later reference, and sync bookmarks between your iPad and iPhone
Reference your recently viewed and created tickets