asked this on June 05, 2011 18:33
I want to be able to export data from all my tickets (including my custom fields). How do I do that?
@Mike @Mark Your best bet for exporting the full data of a ticket is to query the data using the REST API. For more information please check out our API documentation:
How can i export all my ticket data (open and closed) - without use of the API ?
I don't see how you could achieve this without using the API.
If you're on the Plus+ or Enterprise plans, you can export ticket data from Manage → Reporting → Export.
Justin, thanks for the answer, but it doesn't seem to work. I can't find "Export".
We recently changed access to exports to make the data in your Zendesk more secure. Exporting ticket data is not enabled by default but if you have a Plus or Enterprise account, you can email firstname.lastname@example.org to have it enabled.
See this article for more information: https://support.zendesk.com/entries/23002207-Exporting-data-to-a-CS...
Hope that helps!
I have Full XML Export and it sends a file but it is not openable/usable.
If nothing happens when you attempt to open the XML file, it's likely because you don't have an application installed to view/edit such file types. Please install a compatible application and give it another try.
If you can open the file but cannot make sense of its content, please lend a few more details on the issue and we'll check it out.
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