Forums/Community/Community questions & answers


Export Data

Mike Adams
asked this on June 05, 2011 18:33

I want to be able to export data from all my tickets (including my custom fields). How do I do that?



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Mark Parrott
I don't want to but I want to know I can if I need to export my data for what ever reason. Is it possible through the API?
August 18, 2011 14:59
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Kevin Vanscoder
Check Answer

@Mike @Mark Your best bet for exporting the full data of a ticket is to query the data using the REST API. For more information please check out our API documentation:

June 18, 2012 11:49
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Don Hunter

How can i export all my ticket data (open and closed) - without use of the API ?

September 08, 2012 08:47
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Arnaud de Theux


I don't see how you could achieve this without using the API.

September 09, 2012 06:03
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Justin Seymour
Check Answer

If you're on the Plus+ or Enterprise plans, you can export ticket data from Manage → Reporting → Export. 

September 10, 2012 06:32
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Frankie Chan

Justin, thanks for the answer, but it doesn't seem to work. I can't find "Export".

September 24, 2013 16:23
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Jennifer Rowe

Hi Frankie,

We recently changed access to exports to make the data in your Zendesk more secure. Exporting ticket data is not enabled by default but if you have a Plus or Enterprise account, you can email to have it enabled.

See this article for more information:

Hope that helps!


September 24, 2013 16:28
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John DiNapoli

I have Full XML Export and it sends a file but it is not openable/usable.

March 06, 2014 09:43
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Hi John, 

If nothing happens when you attempt to open the XML file, it's likely because you don't have an application installed to view/edit such file types. Please install a compatible application and give it another try.

If you can open the file but cannot make sense of its content, please lend a few more details on the issue and we'll check it out.

March 07, 2014 11:18