Forums/Documentation/Setting up integrations

Constant Contact

Eric Shen
posted this on June 07, 2011 11:35

Note: This integration no longer works with new Zendesk. We are not able to pursue a fix at this time, but will update this article if we find a solution in the future.

 

The Constant Contact integration allows for a quick, easy way for Zendesk agents to export a list of all end-users into a mailing list for use in Constant Contact.  The integration allows for organizations to quickly and proactively deliver customer support updates, helping to ensure an even stronger, trusted relationship with their customers.

Locating the widget directory

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Navigate to your "Settings" tab and click on "Extensions".

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Click on the "add widget" button.

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Locate the Constant Contact logo and click on the integration to add it.

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Once you have clicked on the Constant Contact logo, you will be taken to the widget configuration screen. There are no available options other than who you want to display the widget to. You will want to limit this to logged in agents or admins. Select "Create Widget" from the drop list and click on "Submit" to add the widget to the active list of available widgets.

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You should now have a widget available in your "Active Widgets" list to be added to pages within your Zendesk account.

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Navigate to the page you wish to add the widget. Click on the link for "Edit widgets on this page" and you will see the above screen with the newly created widget. We recommend you add this to your "People" page (located under "Manage"->"People"). The widget is now ready to go!

Using the widget

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Once added, the widget will display a disclaimer explaining exactly what the widget will do. Click on "Continue" to proceed.

Enter account info

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The widget now will prompt you for both your Zendesk and Constant Contact credentials. For the "Account" section under the "Zendesk Info", you only need to fill out the full url of your Zendesk account (ie http://subdomain.zendesk.com) and your password. If you are using SSL, make sure you include the "https" instead of just "http".  The widget will securely authenticate your accounts and then proceed to gather available lists from Constant Contact.

Select existing list to import into

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Once you have been authenticated, you will be brought to a screen with the available lists in Constant Contact that you can upload your Zendesk end-users into. Select the appropriate list and click on "Import contacts".  The widget will then send off the request to Constant Contact and will begin processing.  You will receive a confirmation email stating that the import process has completed once it has been processed.

 

Comments

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Ian Armstrong
cobbtuning

Does this widget not exist anymore? 

November 07, 2012 14:08
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Eric Shen
Zendesk

@Ian, we're still working on getting this one into the new Zendesk interface.  We may have a temporary solution available before then and we'll be updating this particular article once either the temporary or final solution is available.  

November 07, 2012 14:12
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Joy Burke

Is there any update on this? Any temporary or final solution?

September 16, 2013 08:55
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Eric Shen
Zendesk

Hi Joy,

Here's the steps for a temporary workaround in the new Zendesk interface.  

1. Navigate to "Admin"->"Apps"->"Browse" and locate the "Sidebar Icon" application.  Click on the box.

2. Click on the "Install" button in the upper right corner.

3. For the field "Iframe URL", enter "http://www.helpdeskintegration.com/constantcontact/widget.php" (without the quotes)

4. For "Inactive Icon URL", "Hover Icon URL", "Selected Icon URL", you can use "http://www.capeplymouthbusiness.com/shared-files/ConstantContact_20..."

5. Click on the "Install" button again.

6.  Refresh Zendesk and you should see a new icon on the sidebar on the left.  Click on that icon to access the Constant Contact import tool.

September 16, 2013 09:46
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Tim Nyberg - The Mac Guy
themacguys

Hi Eric, This didn't work. I just have the borken iCon, nothing comes up when I click on it. Is this the correct URL?

 

http://www.capeplymouthbusiness.com/shared-files/ConstantContact_20...      Should it have the ...... at th end?

 

I would love to see this work so we can capture all the names of the people we help.

December 05, 2013 21:18
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Eric Shen
Zendesk

Hi Tim,

Went in and fixed this for you.  Please check out the following article as well about some issues around Chrome and Firefox security updates and Iframes:

https://support.zendesk.com/entries/27879356-iFrames-issues-Chrome-...

This should help you get the widget to show.

 

December 06, 2013 17:08
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Tim Nyberg - The Mac Guy
themacguys

Greetings everyone, Is there any working Constant Contact Integrations? I would like to continue to capture the names of our clients for Constant Contact in some way. The plug-in was nice because it worked around duplicates.

 

 

April 17, 2014 13:12