Forums/Documentation/Zendesk Enterprise

Archiving email notifications (Enterprise)

Anton de Young
posted this on July 20, 2011 15:23

Many businesses maintain archives of their customer communications as a standard practice or for legal purposes. In the Enterprise version of Zendesk, you can enable automatic email archiving, which will send a copy of every outbound email notification to a BCC address. The BCC address is to an external email account so that the archive is maintained outside of your Zendesk. This can be set up by an administrator.

To set up email archiving
  1. Click the Manage icon () in the sidebar, then select Tickets.
    Zendesk Classic: Select the Setting menu, then select Tickets.
  2. In the section Email Archiving, enter an external email address.
  3. Click Save tab.

All ticket email communication will now also be sent to the BCC address for archiving.

 

Comments

User photo
Marlene Summers
zuora

How do you retrieve your archived emails?

June 14, 2012 11:41
User photo
Marlene Summers
zuora

Or do I have need to use my own external email account in the BCC?

June 14, 2012 11:42
User photo
Anton de Young
Zendesk

Marlene, 

Yes, you use your own external email account. 

June 14, 2012 15:13
User photo
Nithin
CMA CGM

Hi,

How to setup multiple email address?

September 27, 2013 00:32
User photo
Oscar Tobar
Zendesk

@Nithin Check out this article on using email in Zendesk: https://support.zendesk.com/entries/20519926-Getting-started-with-e...

Review the section titled "Using other email addresses for creating tickets".

October 03, 2013 07:48
User photo
Zendesk Triboo
triboo

Can I add more than one email address?

For example; spoke@mydomain.com,store.admin@mydomain.com

November 14, 2013 04:09
User photo
Trisha Patel
Zendesk

Of course, you'll need to ensure you set up a email forward rule so that anything submitted to store.admin@mydomain.com forwards to store.admin@mycomany.zendesk.com too. 

Here's a bit of info on this: https://support.zendesk.com/entries/20518663-forwarding-email-from-...

November 20, 2013 03:10