asked this on July 26, 2011 13:06
I want to email a group a digest of open tickets daily. Is this possible? And if so, how can I achieve this?
Sorry for the delay here. There is not an out of the box solution to create a digest email that included all of the current open tickets. Some customers will use our REST API to query open tickets and then use a script to send an email based on that. Other customers that are looking for a more manual solution, will log into the helpdesk and export a view to a csv file and attach that file to an email using their email client. I hope that helps!
Hi Zendesk, any updates on this? I used to love this option in our old RT ticketing system...if nothing built in can you provide any examples of how customer's are using REST API to implement this?
You could try using our GoodData integration (which comes included with the Plus plan) to set up a daily report to be sent out to an email address of your choosing. If you crafted the report to list all open tickets and then set the address as a mail list, you could simulate a daily digest. Otherwise, there is still no out of the box solution, but as Kevin said, you could use a custom API call to do this: http://developer.zendesk.com/documentation/rest_api/tickets.html
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