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PlannedDoneNot planned

Tag users / organizations directly from ticket box

Maya Shoval
suggested this on August 22, 2011 07:29

Currently, if I want to add tags to a user or an organization, while working on his ticket, I have to open the account in a new Window - click "Edit", and only then I'm able to add tags. I suggest adding the option to tag directly from the ticket view (same manner as "User notes" is available). Thanks Maya


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This would be so useful. For example, client sends a support ticket to - I'd love to be able to have my agents select a macro which auto-tags the user with the product line they have.


Then create another trigger that pops them in the support group dedicated to their product, next time they make a ticket.

October 23, 2011 16:45
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Brian Noble

This is also very useful for international users so we can tag the user such that all subsequent tickets for the user are then known to be for that language and can be tracked via gooddata.  Otherwise I can't find a way to track users by country in gooddata.

February 08, 2012 15:31
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Douglas Nerad

It would also be great to be able to use triggers and automations to assign tags automatically to end-users. For example, if a ticket is assigned to the External Support Group tag the user on the ticket "external_support", or if end-user sends an email to external_support@company then tag user "external_support".

October 01, 2012 09:36
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Johnny Chasengnou
December 13, 2013 14:00
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Johnny Chasengnou
December 13, 2013 14:00
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Dan Medcraft

is this any closer to getting completed, or even considered?

February 05, 2014 17:18
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Atul Jadhav

Tagging users with macros would be a very cool thing to do, especially while creating customer lists for use with surveys and email campaigns.

Tagging by macros would also enable to filter out spammers from customer lists.


April 09, 2014 11:29