Forums/Community/Product Feedback

PlannedDoneNot planned

Include CC's on "Ticket View"

Idunckel
suggested this on September 09, 2011 12:13

Include CC's as an option to add to a ticket view
 

Comments

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Jake Holman
Product Manager

Hi Ian, this would be when bulk editing tickets?

September 12, 2011 03:39
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Idunckel
Exactly.
September 12, 2011 10:14
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Pedro Rodrigues
housetrip

To have CC available for a View's table would be extremely handy!

May 22, 2012 11:40
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Antoine
nematis

I'd like to be able to have the field "CC" available in Views Conditions too.

June 29, 2012 01:51
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John Carleton
uphelp

This is my #1 gripe/wish for ZenDesk. I can't see the tickets I'm cc'ed on unless I go to my profile! Please please please add it to the list of fields available when creating custom views.

July 19, 2012 10:54
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Kevork Isikbay
uphelp

I too want to see this view added to Zendesk.

July 19, 2012 11:10
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Suman Dhawan
uphelp

I would like to see the tickets I am  CC-ed on listed in my custom view also.

July 19, 2012 11:11
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Pedro Rodrigues
housetrip

+1

July 20, 2012 02:09
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Carrie Modon
retailsolutions

I would like to be able to add CC's to a ticket from the end-user webform.

July 20, 2012 11:34
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Paul Le Clercq
uphelp

Clients occasionally 'forget' how to access tickets on which they are CC'd, so they stop asking how to find them. Eventually someone will miss out on an important topic, and may react negatively to the situation and the software.  I agree with the comments above that a CC-status should not be a visual or navigational obstacle to participating in tickets or forums.  CC-status should be an available option that can be incorporated into a user's Views.

July 20, 2012 15:04
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Defesa do Consumidor (Dev Team)

+1 on John Carleton comment. It'd be nice!

August 22, 2012 08:59
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Matthew Birkin
Derby

+1

 

November 28, 2013 13:59
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Cameron Champion
administrivia
+1
January 07, 2014 05:56