Forums/Documentation/Tickets and channels

Zendesk for Twitter advanced search operators

Steven Yan
posted this on September 19, 2011 17:58

Agents and administrators can define custom Twitter saved searches in Zendesk. Tweets in the search results can be converted to a Zendesk ticket so you can continue to track the conversation with the customer.

Zendesk allows any of the Twitter saved searches that are supported at search.twitter.com. The table below provides search examples that you can use to create advanced searches.

OperatorsFinds tweets
twitter search containing both "twitter" and "search"; this is the default operator

"happy hour"

containing the exact phrase "happy hour"
love OR hate containing either "love" or "hate" (or both)
beer -root containing "beer" but not "root"
#haiku containing the hashtag "haiku"
from:alexiskold sent from person "alexiskold"
to:techcrunch sent to person "techcrunch"
@mashable referencing person "mashable"
superhero since:2010-12-27 containing "superhero" and sent since date "2010-12-27" (year-month-day)
ftw until:2010-12-27 containing "ftw" and sent up to date "2010-12-27"
movie -scary :) containing "movie", but not "scary", and with a positive attitude
flight :( containing "flight" and with a negative attitude
traffic ? containing "traffic" and asking a question
hilarious filter:links containing "hilarious" and linking to URLs
news source:twitterfeed containing "news" and entered via TwitterFeed
 

Comments

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Nemanjap
Nordeus Support

A question: If I want to see all the tweets directed to me which contain the specific word (for example the word "problem"), should I form the search in this way:

to:myaccount problem

 

 

July 29, 2013 08:13
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Jaap Meijer

How can I apply the language filter. https://dev.twitter.com/docs/streaming-apis/parameters#language

I thought it should be lang=nl (for Dutch), but it doesn't work.

August 06, 2013 23:19
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Adam L.
Zendesk

Hi Nemanjap

You'd likely need to set it up like this

@yourtwitterhandle problem

 

Hi Jaap

You'll need to use lang:nl, not lang=nl and it should work!

 

 

August 28, 2013 15:48