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PlannedDoneNot planned

"Clone" a helpdesk

Cory Brown
suggested this on October 10, 2011 04:53

Since we've upgraded to Enterprise, we've started to setup many new spoke helpdesks with almost identical settings and business rules. It would be very helpful if we had the option to "clone" an existing helpdesk when setting up new ones to save us the time to manually configure the settings each time.



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Jake Holman
Product Manager

Hey Cory, there certainly are plans to make that set up process a lot easier. I can't promise any sort of cloning, but it should be less painful in the near future.

October 10, 2011 08:08
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Cory Brown

Sounds good thanks Jake!

October 10, 2011 21:40
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Graham Robson
Coherence Design

Hi Cory, we can help you now this. We have in place a commercial solution that can extract all the configuration settings out of one Zendesk and inject it into another.

Let me know if you want to explore this with us:

October 11, 2011 23:05
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Cory Brown

Awesome, looking forward to exploring.

October 11, 2011 23:51
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we really would find this helpfull!!!!  the clone process would save many hours of work.

October 25, 2011 08:38
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We would like this as well.  I need to set up 6 spokes almost identical.  Would be so much easier if we could clone them. 

August 17, 2012 10:27