We have a new integration! SAManage is a premier provider of SaaS-based IT asset and service management software that help organizations better control their IT inventory and deliver a superior IT service to their employees. SAManage IT asset management integrated with Zendesk empowers agents to view IT asset configurations from within Zendesk and associate these assets with Zendesk tickets.
We found that on the /home page, the listing of forums was sometimes getting loaded in twice, causing it to seemingly take longer for forums to display. This is now resolved.
Forum moderators were unable to see a new Forum Analytics feature we launched a couple of weeks ago. This wasn't the intention and they can now see this information.
We also found some cases where the Forum Analytics feature would cause errors for some customers, which should no longer be the case.
Zendesk was recently made aware of a vulnerability where in rare circumstances, a user could gain unauthorized access. This issue affected one customer. As a result, we have updated Zendesk to eliminate this possibility from occurring. For additional security, we recommend as a best practice that all customers enable SSL for their Zendesk.