Forums/Product news and updates/Release notes

API, Voice & Fixes

Jake Holman
posted this on December 01, 2011 15:00

New Stuff

  • We've made some improvements to the design of our Zendesk Voice console, and calls now include more information about the origin location.
  • As we expand Zendesk Voice internationally, we are updating the pricing to support variable pricing in different countries.  Please see our Zendesk Voice pricing update announcement for complete details.
  • When using the Zendesk API, and asking for requests or posting information to the API, if you requested that to be done over SSL we would redirect you away from that. We will no longer, do this - you can now make API calls over SSL, even if your account doesn't have this turned on.

Fixed Stuff

  • The payload of permissions added to all tickets, which tells you what the currently logged in agent is allowed to do with the ticket, was occasionally returning the wrong permissions. This caused some issues with Salesforce, but is now resolved.
  • We've made some improvements to the overall performance of forums. You should see faster page load speeds for all areas of the forums.
  • On some tickets, the requester name and icon were misaligned. This only happened specifically to tickets that were "follow-ups". This has now been fixed.
  • When printing tickets, you were unable to see drop-downs which had multiple levels. These will now appear once again when printed.
  • When in the mobile view of a forum topic, if that topic was authored by an agent who has a "display name", we would instead render their real name. This has now been resolved.
  • Agents who had a role which allowed them to edit organizations were unable to do so from the organization page itself. This wasn't intended, and is now fixed.
  • In some rare cases we were unable to send iOS push notifications, particularly when they were long push notifications. This has now been resolved.
  • When deleting a ticket via JSON, Zendesk was returning an incorrect status code even though the deletion was successful. This should no longer happen.
  • When responding to Zendesk notifications, there was some scenarios where Zendesk would CC the support address to the ticket itself. This is now fixed.


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Will Dobbins

I already opened a ticket on this, but Voice customers have lost the ability to set "Available" status and have it directed to their phone #....

December 01, 2011 15:06
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Joy Carletti

@Will, Thanks for letting us know, we had a glitch but have resolved it. Sorry for the inconvenience! 

December 01, 2011 15:42
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