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PlannedDoneNot planned

Ability to delete sharing agreements

Ivan Ezhov
suggested this on December 05, 2011 23:09

Now it's possible to create 2 or more "Sending agreements" for one service. Jira as example. And then you have problems with connection. We really need some posibility to delete this agreements.



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Jan Sondergaard

Agree, would be nice to delete "old" ticket agreements in Zendesk which should not be made Active again. We set up several of these to test the Jira integration and determine which options we wanted to go with.

February 20, 2012 18:13
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Jason Yee

+1 Ivan & Jan - this is what our page looks like...

April 17, 2012 11:35
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Steven Yan
Product Manager

This is now possible in the product and was release two weeks ago.  You can see the announcement here:

Note that your ticket sharing agreement must be marked inactive before you can delete it.

September 06, 2012 23:30
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Geert van Horrik

Great to see that this feature is added. However how can we mark pending sending agreements (of old servers which are no longer available) as inactive?

March 11, 2013 04:07
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Sangharsh Chaturvedi

Its still not working i have three agreements and i cant delete or deactivate those

April 22, 2013 23:41