Forums/Product news and updates/Release notes

Social Sharing, Subscriptions & Fixed Stuff

Jake Holman
posted this on December 21, 2011 14:34

New Stuff

  • You can now choose to allow your forum topics to be shared on Facebook, Twitter and LinkedIn. We call this Social Sharing, and it can be found by going to Settings > Channels > Web portal > Social Sharing checkbox. You can see an example of how these button look by looking at the top right of this topic.
  • We've made some changes to the way in which subscriptions on Forums work. Previously when subscribing to a Forum, you would be informed of all new Topics and subsequent Comments made on those Topics. This could get pretty noisy, so we've added an unsubscribe link to these email allowing you to unsubscribe from receiving notifications about new comments, but still keeping notifications about new topics. 

Fixed Stuff

  • We've made some optimizations to the Search API. While this change should not affect anyone, if you are using our Search API and see behaviour changes, please let us know.
  • Optimized how Zendesk handles short voicemails in our Voice product. 
  • Some tickets were proving difficult to be un-suspended. We've fixed these issues and you should, once again, be able to un-suspend tickets you wish to un-suspend.
  • Profile picture uploading was not working correctly, this was fixed shortly after noticing the issue.
  • You can once again upload animated GIFs without fear of them being very static.
  • We're now a little more graceful about Agents picking up Voice calls without a microphone available. 
  • We found that large areas of whitespace were appearing on the forums layout page. This was due to the ordering of forums being cached to heavily, resulting in mis-sorting if forums were removed or moved elsewhere. This was resolved during the week.
 

Comments

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Viacheslav Tikhomirov
Служба поддержки ФотоСтраны

We've pushed the Social Sharing checkbox...... but what's next? How it can be used?

December 23, 2011 05:05
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Viacheslav Tikhomirov
Служба поддержки ФотоСтраны

Oh sorry) I've found it)

December 23, 2011 05:06
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Mikhail Zakharov
Портал технической поддержки

Hi Jake! Social buttons is great feature. One thing is embarrassing. Button "Me too!" and other social buttons placed at different levels. I think is more clear to place them on one line.

Thank you!

December 30, 2011 00:51
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community engine

Thanks for providing this update.

A suggestion to your release notes: If you could please add in subheadings under "New Stuff" and "Fixed Stuff", I could quickly skip the stuff that doesnt relate to me (such as Zendesk Voice fixes and changes) and read the stuff that does interest me quicker rather than having to read each item only to discover that it doesnt affect me.

Basic sub-headings such as "Ticketing", "Forums", "Voice", "Search" and "Other" etc would be great to have under both headings.

January 03, 2012 17:06
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Jason Howard
livescribe

+1 for this suggestion:

A suggestion to your release notes: If you could please add in subheadings under "New Stuff" and "Fixed Stuff", I could quickly skip the stuff that doesnt relate to me (such as Zendesk Voice fixes and changes) and read the stuff that does interest me quicker rather than having to read each item only to discover that it doesnt affect me.

Basic sub-headings such as "Ticketing", "Forums", "Voice", "Search" and "Other" etc would be great to have under both headings.

January 03, 2012 20:51
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Shun Chen
Zendesk

@Community Engine & @Jason, good suggestion and we will try to group items and provide sub-headings for easier filtering as much as possible.

January 06, 2012 09:41
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