posted this on January 23, 2012 05:21
Redmine Widget for Zendesk
Zendesk and Redmine are becoming two vital systems for us, and with the new version of Zendesk API available, I've updated the integration app.
Old Zendesk: http://www.pastie.org/3236649 (Excuse the bloat)
New Zendesk: see attached ZIP
Brilliant! Thanks for sharing!!
Awesome! Exactly what I was looking for.
Has anyone been successful in getting this to work with redmine_base_url="" and use_ssl="true" ? I'm getting 404 errors when I try to use this extension with those settings.
I really like this idea (we're currently deciding between Redmine & Chili Project), but what about the ability to also reverse some of the information? Or would that need be done on Redmin/Chili?
When a bug fix is implemented on R/C the ticket is closed with "resolved" (or final action maybe) the ability to then create it as a part of the ZD Knowledge Base. e.g.Bug: Landing lights don't appear 10 m from runwayFix: Coded lights, updated patch 1.5Status: Resolved When you tell it that it is resolved an option to appear to (checkbox) update ZD as Knowledge Base (forum) articleOr as is most of the case it is user error so the resolution may be different.Great plugin idea - will it work with Chili Project if we choose that option instead?
I am new to ZenDesk and would like to know the steps to install this widget in ZenDesk.
Thanks in advance!
Has anyone used this with the ZD Lotus? It appears widgets can't be added to the Agent View?
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