We're making more improvements to the Agent experience. When logging into Zendesk, we want to give Agents the ability to dive straight into work that needs doing, rather than the click-and-hunt of going to Views first.
So, we've introduced an agent mini-dashboard for all Agents and Admins. The idea of this is simple; show Agents exactly what Tickets they can take action on right away by showing the open ticket assigned to them as well as the open tickets in their groups.
We're also interested in adding more information to the dashboard for Agents, as you can see it already shows the number of solved tickets for the week. Have any suggestions? We'd love to hear them.