asked this on February 14, 2012 15:40
Is there a way to post a comment on a ticket as the user instead of the agent? I've tried using the X-On-Behalf-Of header on the request but I get a 403 error.
Hi Uriel, can you provide a curl request example? You should be able to do this with X-On-Behalf-Of.
How to do this using the newer, better, v2 API?
Hi Mike, sorry for the long silence on this. We don't have an equivalent to X-On-Behalf-Of in API v2, but we are working on a new /api/v2/requests endpoint which should let you create comments on a ticket as the end-user instead of the agent. It's being worked on now, so we hope to have something available for all of you within the next few weeks.
Sounds great. I am using the v1 method until that time comes.
I'm really keen on making use of the new endpoint: +1 from me
Any Update on this?
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