suggested this on March 02, 2012 15:08
...would be nice. Then, every ticket / response can including social icons, etc.
Indeed! Trivial but would be handy :)
I don't find it trivial at all. I came across this post looking for a way to include html in my agent signatures. My organization uses html image signatures, so it's rather important to us that this be implemented.
Glad to hear this, Walter. That's another vote for implementing this feature, which, in the scheme of much more complicated features Zendesk has added over time, this one should be an easy no-brainer, in my estimation.
It could be tough to implement because of the use of single and double quotations in html- my programming knowledge is limited- but I know that it could be complicated on the back-end for Zendesk engineers to implement, but what I have distaste for is when I see certain managers on this forum discounting a paid customer's requests (and I have no where to vent such frustration with Zendesk executives because they've hidden away their contact information).
So I'll give it some time. Zendesk has 11 months to retain me as a customer. This first year is being viewed as an evaluative period for us. If the product doesn't meet 3/4 of our needs, then it'll be time to move on.
I think this is similar/related to another forum request. There's several requests related to HTML in this section.
If you vote for this one below, signatures shouldn't be a problem any more.
Why is giving your customers ways to connect with you that work for them... trivial?
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