Forums/Product news and updates/Release notes

Huge updates to Zendesk Voice, Language Detections and fixed stuff

Jake Holman
posted this on March 29, 2012 14:13

New Stuff

  • You can now provision toll-free/freephone numbers for US, UK and Canada as well as provisioning 10 more previously unavailable European numbers. Find out more:
  • You can now automatically detect a user language from emails. This means that if a user, who does not have a language preference, sends in an email, we will detect the language using the email's text and set that language on the user's profile.  For more details:

Fixed Stuff

  • We saw some performance issues around rule management pages (Trigger, Automations, etc). We implemented some more efficient queries to boost performance.
  • Team Leader roles were not able to moderate some forums content. This was not intended and access has once again been opened up.
  • Yahoo uses a non-standard forwarding header known as X-Yahoo-Forwarded. This was not being picked up by our mail processor, which meant some email features were not functioning correctly. This is now fixed.


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J.R. Miller

With the new language detection, can Zendesk now detect Out Of Office auto-replies from non-English languages, and suspend the tickets as needed?

April 04, 2012 12:16
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Pavel Smirnoff

There's one serious problem with this new voice feature. I want to make sure the calls are received by agents even if they are not near computer (browser is closed). Currently, If the browser is closed, agent receives the first call (good), but after that call no new calls are routed to the agent. Agent actually needs to login to the web portal and click a button "Accept the call and continue taking new calls" in the bottom right corner of the screen. Are you guys aware of this?

April 14, 2012 15:13
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Scott Snyder

Where can I read more about ZenDesk Voice?

April 17, 2012 07:49
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Amanda Kleha
April 17, 2012 07:57
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