Using your views, you can make ticket updates to many tickets at the same time. For example, if you want to assign yourself to a number a tickets, you just select them in a view and then set yourself as the assignee. You can also apply macros to, delete, or merge the selected tickets.
The maximum number of tickets you can update at one time is 99 tickets.
To update multiple tickets in a view
Open one of your views and select the tickets you want to update.
You can pick and choose the tickets you want to update or select the entire list by clicking the Select All box.
Zendesk Classic: Make sure you're in the table view of the list of tickets.
Click Edit tickets.
Zendesk Classic: There isn't an Edit tickets button; simply scroll down to the Update selected tickets section after you select your tickets.
In Update tickets you can update ticket properties for all of the tickets you selected.
You can also apply a macro to all the tickets by selecting it from the Apply Macro menu. If you want to cancel the bulk update, click the X in the upper-right corner.
Click Submit to save your ticket updates.
Bulk deleting tickets
Using your views, you can delete multiple tickets at the same time. Once deleted, tickets cannot be recovered, so be sure that you select the right tickets.
To give your agents permission to delete tickets, click the Admin icon () in the sidebar and select Agents in the Settings category. Next, select the Agents Can Delete Tickets option and click Save. If you're on the Enterprise plan, you can allow only certain agents to delete tickets based on the agents' roles. For more information, see Custom agent roles in the Administrator Guide.
Note: You cannot bulk delete closed tickets.
To delete multiple tickets in a view
Open one of your views and select the tickets you want to delete.
You can pick and choose the tickets you want to delete or select the entire list by clicking the Select All box.
Click the arrow icon on the Edit tickets button on the lower-right side, and select Delete.
Zendesk Classic: There isn't an Edit tickets button; simply scroll down to the Update selected tickets section after you select your tickets. Select the ticket update option Delete selected tickets, then click Submit.
When prompted, click Yes to confirm that you want to delete the tickets.
You will not be able to recover the tickets after you confirm the deletion. The tickets are permanently deleted.