Forums/Documentation/Getting Started Guide

Where to go next

Jennifer Rowe
posted this on April 04, 2012 09:37

There are a number of resources to help you set up and use Zendesk. And you can contact support if you have specific issues or questions.

General resources

These are the best resources to learn about setting up and using Zendesk:

  • Using Zendesk is the definitive documentation on all the Zendesk features.

  • Zendesk webinars are live demonstrations and question and answer sessions about using Zendesk and its features.

  • Zendesk support forums contain comments, questions, and active discussions about Zendesk best practices and features.

Specific resources

Here are some resources on specific topics that might be of interest to you after you get started. Topics include streamlining your workflow, gaining business insight with reporting, and extending your help desk with integrations.

Support options

Zendesk support agents are on hand to answer questions and offer advice. While you are in your trial period, you have all the features and support of the Plus+ plan.

Depending on your plan, you can contact Zendesk these ways: