I would like to be able to have quick access to end-users most recent details when starting tickets for them. For example, when I create tickets right now, I fill out several fields on the ticket. I could create the ticket faster then, if I had all of those details from the most current ticket for that user available in notes so I can get past the system information quickly and get straight to their issues.
So here's my problem, We have so many organizations, it would not be productive for me to go through each individual ticket and convert ticket fields into user notes. I need the ability to take all the field data in a csv or txt format and copy them into the users notes as I create new tickets for them.
I can provide more details if my request is to vague.